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Team Leader - Day Services
York Road Project

Job Description

We are looking for someone with management experience who can work in a busy, chaotic but rewarding environment who has compassion and empathy for the work we do. The role is perfect for someone who has pre-existing management skills along with plenty of creativity and the ability to think on their feet. It is essential you share a passion for supporting people with a multitude of complex needs and that you have experience of working with people to achieve their goals and aspirations.

To cover on call one week in four is an essential part of this role – additional payment of £58.37per week.

37.5 hours per week

Key tasks:

  • Ensure the smooth running of all services in line with contract requirements, client needs a YRP ethos.
  • Direct line management of Outreach and Navigator Workers, Prop Day Centre Team, volunteers and Kitchen Supervisor.
  • Support staff to comprehensively assess clients’ needs.
  • Work collaboratively with other managers, actively contribute to the Management Team by attending required meetings in the local area.
  • Help develop housing opportunities through good working relationships with housing providers and local authorities.
  • Develop effective multi-agency operational links in particularly with housing and statutory services, agencies and others appropriate agencies.
  • Support staff to provide appropriate, holistic support to our clients including delivering workshops.
  • Using our database, ensure correct records are maintained and submit contract reports to line manager on time and accurately.
  • Build awareness of YRP by giving presentations to a variety of audiences.
  • To attend a full team meeting bi-monthly and weekly day staff meetings
  • To attend regular meetings with the Deputy Chief Executive.
  • To undertake any tasks as identified by the Deputy Chief Executive or Chief Executive, as and when required, to meet the needs of the Organisation.

Supporting staff and team dynamics

  • Ensure staff are appropriately trained and supported to work to their full potential.
  • Provide regular staff supervision.
  • Develop a strong team spirit that provides cohesive and consistent services.
  • Foster personal growth and development of specialist skill/expertise.
  • Provide consistent staff cover through fair rotas

Record Keeping:

  • Record all contact with clients electronically in a timely manner ensuring accuracy at all times.
  • Recording and securing all paper documentation according to the Data Protection and Confidentiality policy.
  • Ensuring that all monies received are recorded and stored securely as per policy.
  • Ensuring that all records are completed accurately and on time to meet the needs of the Organisation’s Commissioners.


  • The post will be required to undertake internal and external training which may be away from the normal place of work and outside of normal working hours.

Person Specification



  • Minimum of 2 years’ experience of supporting clients with marginalised needs
  • Experience of managing staff
  • Experience of delivering a customer focused service
  • Experience of managing a budget


  • Experience of developing and delivering policy and procedures
  • Experience of using a database and creating reports.
  • Experience in managing volunteers.

Knowledge & Skills:


  • IT literate and proficient in use of MS Office
  • Ability to communicate at all levels
  • Good numeracy skills
  • Ability to compile reports
  • Ability to work to deadlines and effectively manage own workload
  • Basic research skills


  • Experience of giving presentations to a varied audience.
  • Experience of working in a fast-paced and challenging environment.
  • Working understanding of housing law and current housing issues

Personal Attributes:


  • Ability to work using own initiative, to meet deadlines and work under pressure
  • A flexible approach to work
  • Good interpersonal and communication skills, and a team player
  • Able to attend out of hours meetings
  • Commitment to equal opportunities
  • Self-motivated
  • Flexibility
  • Passionate about supporting people away from the cycle of homelessness


Send your full CV (including responsibilities and relevant achievements) and a covering letter of no more than two pages which should include the your motivation and relevant experience for this role and how you meet the Person Specification.