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Family Support Manager
The Brompton Fountain

Job Description

An exciting opportunity has arisen to join our charity, dedicated to supporting children and families at Royal Brompton and Harefield Hospitals. We are looking for an experienced and enthusiastic individual who will oversee and ensure excellent delivery of core charity support services and events provided for the benefit of patients aged 0 to 25, and their families. To include the recruitment and management of a volunteer team, regular communication with beneficiaries and working closely with the charity CEO to provide the highest quality, professional outcomes for all projects.

  • Based in our dedicated charity office at Royal Brompton Hospital in Chelsea, London. Some work may be carried out at home (due to current Covid-19 situation, to be discussed and agreed upon).
  • 37.7 hours across a 7 day working week. 9am until 5.30pm (with some flexibility required for occasional evening work, with notice)
  • 12 month contract (with 13 week probationary period)
  • Role includes 12 month honorary NHS contract with Royal Brompton and Harefield Hospitals (part of Guys and St Thomas' NHS Foundation Trust)

Person Specification


  • Team management experience, working with staff and/or volunteers
  • Project management experience, on a medium to large scale
  • Excellent organisational skills
  • Understanding of the voluntary and community sector in the UK and the issues it faces.
  • Personal drive, energy, integrity, adaptability and responsibility
  • Excellent IT skills, including competence in Microsoft Office products
  • Excellent written and spoken English
  • Knowledge of current social media networks including Facebook and Twitter
  • Excellent personal and communication skills
  • Excellent time keeping
  • Excellent references will be required


  • Event management experience
  • Experience of working or volunteering within a children’s/adolescent charity
  • Experience of working or volunteering within a hospital
  • Understanding of key cardiac and/or respiratory related health conditions


Applicants must be eligible to live and work in the UK to apply for this position.

Enhanced DBS check will be completed by the charity for the successful applicant.

About Us

The Brompton Fountain is a registered charity supporting children and young people within Royal Brompton and Harefield Hospitals. We work very closely with the other hospital teams including the Intensive Care Unit, High Dependency Unit (HDU), children’s ward, the playroom, outpatient departments and hospital school.

Our aim is to help improve the quality of life for young patients and their families in hospital and at home by funding specialist equipment, improving the environment and facilities and providing vital resources that are outside the NHS remit.

As a charity we support the whole family as we understand how having a child with a serious health condition can impact on everyone.

Royal Brompton & Harefield Hospitals are the largest heart and lung centre in the UK and among the largest in Europe. They are a partnership of two specialist hospitals which are known throughout the world for their expertise, standard of care and research success.

Equal opportunities employer - Registered Charity No 1110339

We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.

For a full job description/more information please contact: Trudy Nickels.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above.

The client requests no contact from agencies or media sales.