Job Description

SUDBURY NEIGHBOURHOOD CENTRE (MIDDLESEX) LIMITED

CARE AND ACTIVITIES MANAGER

JOB SUMMARY

• Under the direction of the Chief Executive, to plan, implement and manage a small team delivering a programme of adult day care services on Tuesdays and Thursdays each week.
• Under the direction of the Chief Executive, to plan, implement and manage the Centre’s activity programme for older adults at the Centre on Mondays, Tuesdays, Thursdays and Fridays each week, working with the Centre’s Activities Co-ordinator, external partners and tutors and funders.
• To supervise and manage a small staff team consisting of care assistants, cook, kitchen assistant and activities co-ordinator.

KEY RESPONSIBILITIES

1. Day Care programme

1. To act as a member of the Centre’s care team, providing personal care to day care clients when in the Centre (ie. Toileting, assistance with eating and drinking and interaction) throughout the day.
2. To oversee and co-ordinate the Centre’s day care programme on Tuesdays and Thursdays each week.
3. To be the Centre’s healthcare professional and to ensure that each client has a written care plan that addresses their assessed needs, and that this is reviewed annually, and communicated to families, carers and other health professionals.
4. To carry out risk assessments on the centre’s care environment, and any necessary equipment, ensuring that these are appropriate to the needs of clients and staff delivering personalised day care.
5. To ensure that adequate levels of personal client care are provided in the Centre by the care team (i.e. toileting, socialisation and physical needs, feeding, infection control, first aid, etc) and that individual client needs are met.
6. To ensure that accurate and appropriate written records and information is provided for each client file, and that regular written reports and updates are given to the families and carers on a three monthly basis.
7. To ensure that all clients are supported and monitored in achieving identified personal goals and care objectives, as outlined in their care plans.

2. Activity Programme

1. To manage, and supervise, the work of the Centre’s activities co-ordinator, to devise and implement a mixed programme of activities classes and activities for older adults at the Centre each week, working with tutors, external partners and others to ensure smooth successful delivery of the programme each week.
2. To record attendance at the activity sessions on attendance spreadsheets and databases.
3. To consult with service users to in order to identify their social and recreational requirements according to their likes/dislikes, abilities and personal preferences.
4. To formulate and maintain a stimulating programme of activities for groups and for individuals whilst considering residents particular likes and dislikes as appropriate.
5. To liaise with activity tutors to ensure continuity of service, and coverage when activity tutors are ill or on holidays
6. To support any volunteers in their roles within the Centre to support the activity programmes.
7. To provide necessary information about the activities programme to the Centre’s marketing officer and Chief Executive.
8. To put procedures in place to regularly assess the effectiveness of the social events and activities programme.
9. To work as an active team member with your colleagues to ensure the successful delivery of the Centre’s programmes.
10. To ensure the premises are unlocked at 9am, and locked after 4.30pm, during the working week Monday to Friday.
11. To be the responsible person in case of emergencies at the centre when the Chief Executive is not present and to have a First Aid qualification.
12. Ability to work unsocial hours as required by the business (e.g. evenings, weekends).
13. To work with the Centre’s marketing manager to ensure that the programme is adequately advertised locally and regionally on social media, the Centre’s website, publicity materials, campaigns etc.

3. Business Development

1. To work with the Chief Executive, to develop new public and private client referrals into the Sudbury Neighbourhood Centre through negotiating partnerships with key health and social care funders and local authority commissioners in the Brent, Harrow and Ealing local authority areas.

2. To work with the Chief Executive and the Charities fundraising manager, to identify and develop opportunities for business income generation through funding opportunities through commissioned,  lottery, local authority and NHS tendered contracts, and charitable trust funders.

3. To work with the Centre’ marketing professional to execute regular community marketing events including fairs, exhibitions and any other events that would promote our services to the public and health professionals locally.

4. Staff management

1. To manage direct reports (care team, catering team and volunteers) and to oversee their supervision, training and development needs and to report to the Chief Executive with regard to staff performance and appraisal, and to ensure that the outcomes of supervision meetings are acted upon, and staff have clear personal goals and targets to meet.
2. To record annual leave, sick leave and other leave taken by staff in the Centre’s registers.
3. To be responsible for an induction programme for all new members of staff.
4. To hold monthly team meetings with all team reports.

5. Staff Training and Development

1. To ensure staff receive appropriate annual training for their roles, internally and externally as required (ie. First Aid, Equalities and Diversity, Safeguarding Vulnerable Adults etc).
2. To ensure that staff training certificates are kept on file and logged.

6. Personal Development

1. To take responsibility for own developmental learning and performance, including participating in supervision sessions with line manager.
2. To participate fully in all training courses provided at the Centre or provided by outside agencies on the Centre’s behalf
3. To take responsibility for maintaining a record of own personal development.
4. To recognise and understand the roles and responsibilities of individuals working in the care service for older people – both within the Centre, the Local Authority, and other statutory agencies.

7. Communication

1. To communicate the care and activity needs of clients and service users to the Chief Executive, the Board of Trustees, and to liaise with external agencies such as social services, GPs and community care staff.
2. To be proactive in requesting client care reviews as necessary, with external agencies (i.e. Brent Council, Brent CCG, GP surgeries, families/carers, etc).
3. To prepare a report for the Chief Executive and Trustees on a quarterly basis, making recommendations where appropriate.
4. To establish effective communication methods for all staff, taking into account differing shift patterns and other variables.
5. To communicate effectively with clients and carers, recognising their needs for alternative methods of communication both written and verbal.

8. Information and Record Keeping

1. To ensure that client records, staff records and management information is recorded in a timely and accurate way the Centre’s computer systems as appropriate and as needs change to devise other effective record keeping systems.
2. To ensure that Centres data protection policies and procedures relating to client confidentiality and records are adhered to, and that all staff are made aware of their responsibilities in this.
3. Take the necessary precautions when transmitting or sharing information, in accordance with the Centres data protection policies and procedures.

9. Quality Improvement

1. To use the Centres management systems in association with the Chief Executive.
2. To continue to develop the services offered by the Centre, according to local assessed needs, and to ensure that all planned activity are budgeted for and funded.
3. To support and promote all client /user questionnaires and surveys, and ensure that these are affective.

10. Equality and Diversity

1. To actively promote the importance of people's rights, interpreting them in a way that is consistent with the Centre’s policies.
2. To respect the privacy, dignity, needs and beliefs of patients and carers
3. To understand basic legal and communication issues regarding vulnerable adults, or family violence.

PERSON SPECIFICATION – Care and Activities Manager

a) Essential Criteria

1. Diploma or NVQ qualification in nursing, social work, or health and social care.
2. Minimum of 2 years’ experience in a senior adult social care management role, involving staff and service management, delivering personal care services.
3. Experience of developing, leading and managing programmes of classes and activities for older adults to promote their mental health, physical exercise and social wellbeing.
4. Experience of working with marketing teams and external partners to promote and market the care and activity programmes for older adults  to a wide range of stakeholders including families, carers, health and other professionals.
5. Experience in managing and leading a team of staff/volunteers, including motivating staff/volunteers, maximising their output and supporting them in their learning & development.
6. Experience of supervising and managing staff, setting goals and targets and using Appraisal Systems to set goals, targets and training.
7. Experience of assessing elderly and disabled people for day care, and writing / reviewing individual client care plans.
8. Experience of managing staff rotas and ensure adequate cover is in place for service users during business hours.
9. Experience and knowledge of therapeutic techniques for the provision of day care services, particularly for those suffering with chronic physical and mental  (i.e. dementia) impairment.
10. Experience of leading field trips, outings, etc. including implementing risk management measures.
11. Experience of devising and implementing programmes of care, including supervising external activity tutors, to provide a diverse range of services to meet the assessed needs of all day care service users.
12. Experience of writing reports and client care plans, and communicating at the highest level to the Chief Executive and trustees.
13. Experience of being a key holder and facilities management, including safety & security measures such as alarms and door locks.
14. Ability to work under pressure, in isolation and with limited supervision.
15. Proven ability to lead and motivate staff teams.
16. Ability to prioritise workloads and make use of project management tools/software to manage workloads (i.e. Microsoft Office Word, Excel,) and use of work related emails.
17. Ability to work unsocial hours as required by the business (e.g. evenings, weekends).
18. Excellent written and verbal English Language skills.

b) Desirable Criteria

1. Able to speak a second language.
2. Experience of handling cashless payments.