Job Description

Do you want to work for an established and respected local mental health charity?

Solent Mind is the leading ­mental health charity across Hampshire providing a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support. Our services operate in various locations throughout the Hampshire area.

We run the italk service in partnership with Southern Health NHS Foundation Trust and are one of the largest Improving Access to Psychological Therapies (IAPT) services in the country providing Step 2 and Step 3 therapies. We are currently recruiting for:

Reference: PCOMar20

PATIENT CONTACT OFFICER

Hours: 1 x Full Time 37 Hours Per Week. 1 x Part Time 19 Hours Per Week

(Please state preference in hours on application)

Salary Range: £18,549 to £19,975 Pro Rata Per Annum (NB: Pay Award Pending)

Location: Eastleigh

Closing Date: Mon 30 Mar 2020 (Before 9.00am)

Interview Date: W/C Mon 06 Apr 2020

A role has become available in our hard working and close-knit team for a full time and a part time Patient Contact Officer in the Telephone Referral Centre (TARC) at italk.

If you thrive in a busy office environment and are passionate about patient care this could be a great opportunity for you! This is a high level administration role, so excellent communication skills and a professional telephone manner will be essential to ensure patients gain access to the support they need.  An understanding of mental health issues is helpful, but not essential.  Your IT skills will be put to good use as you will be registering patients over the phone and booking appointments on our patient database.

You’ll be joining a vibrant and friendly working environment and be rewarded with excellent benefits, including 25 days holiday to begin with and then 1 extra day per year, up to max 30 days. Learning & development opportunities, plus a contributory pension scheme are also part of the reward package.

We can offer you shifts between 8am and 8pm Monday to Thursday and Friday 8am to 4.30pm; preferred shifts will be discussed at interview.

FOR MORE INFORMATION AND TO APPLY FOR THIS ROLE,

PLEASE SEE OUR 'CURRENT JOB VACANCIES' PAGE ON THE SOLENT MIND WEBSITE

​CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500