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Solent Mind
  • Salary No financial remuneration as a voluntary role although legitimate travel expenses may be claimed
  • Location Eastleigh, Hampshire
  • Job Type Voluntary
  • Category Admin , Advice, Information
  • Sectors Mental Health
  • Job Reference : VDEiJul19

Job Description

Main Responsibilities:

To support the Data Entry Assistants with inputting of referrals received via our website, from GP’s or other professionals onto our database IAPTus.  To flag and send referrals as appropriate for screening by our clinical team. To liaise with GP surgeries and other healthcare professionals as appropriate with regards to missing patient information.

An understanding of confidentiality is vital in this volunteer role as you will be dealing with sensitive patient information.

What’s In It For You?

This is an excellent opportunity for someone who is keen to work in an IAPT service in the future as well as someone who is interested working within an office environment and gain administrative experience.

You will also have the opportunity to learn about the wider work of italk and about the national and local issues affecting psychological therapies as the Hampshire service develops and is shaped accordingly.  You would be volunteering in a rewarding and interesting role which will enable you to gain a unique insight, knowledge and understanding of the italk service.

Why We Want You:

italk was launched in November 2010 in partnership with Solent Mind and Southern Health NHS foundation Trust as part of the Access to Psychological Therapies (IAPT) programme. The italk service provides psychological therapies for people age 16 or over who suffer from common mental health problems including anxiety and depression, obsessive compulsive disorder (OCD), phobias, panic attacks and post-traumatic stress.

Since its launch, the service as grown, developed and expanded into new localities and is one of the largest talking therapy services in the country.  Patients that are registered with a GP in Eastleigh, Fareham, Gosport, Havant, the New Forest, Romsey, Andover, Winchester, Basingstoke, Bordon and Petersfield can access the service either via their GP, or a by self- referring (either online or by directly calling the main office).

We expect 2019-2020 to be yet another busy year for italk, as interest in the service is always increasing. As an organisation, we are keen to offer opportunities to volunteers who would like to learn more about IAPT and gain direct experience within an IAPT service. In return we offer an interesting and rewarding opportunity to gain valuable experience and be involved in an integral part of the italk service.

About You:

We are looking for someone who is efficient, reliable and motivated. We need someone who is flexible, organised, has good IT skills with excellent written and verbal communication skills.  Data Entry experience would be desirable.

As a volunteer you will be coming into contact with patient information, therefore you must be able to work to a high level of accuracy as well as being able to deal appropriately with sensitive information and abide by strict confidentiality procedures.

Additional Notes:

Training will be provided as required and as relevant to the role.



CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500

The client requests no contact from agencies or media sales.