Job Description

We are looking for a talented, passionate and ambitious Service Manager to join SIG Penrose’s Criminal Justice division to lead and deliver our Activity Hubs alongside Reed in Partnership. The Hubs are being specifically designed to support those furthest from the job market and most difficult to engage towards employability through the delivery of alternative, innovative interventions in a welcoming, non-judgmental environment.

About the role:

As the Service Manager you will lead a team of skilled Support Workers, Facilitators and a Deputy Manager based across the 2 Hubs in Croydon and Lewisham, holding them accountable for delivering high-quality support whilst ensuring they are equipped with the skills and support to thrive. You will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by front line staff when supporting service users.

Working with the Head of Services and senior management team, you will support the implementation of the new service, identifying potential issues and proposing solutions. You will lead your staff team through their induction ensuring they receive all necessary training and support, and that communication in clear and consistent.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox and SIG Investments.

Experience Required:

Experience of contract performance reporting will be essential to the role. You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion and taking swift action to address any areas of under-performance. You may also be required to contribute to reports to SIG Penrose’s Board of Trustees.

Knowledge of the Criminal Justice System, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role. You will have an interest in both policy and business development, and will work with the Head of Services to identify and secure new sources of income. Some understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.

You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances. You will have some previous management experience, an ability to motivate and inspire, and a keen eye for detail.

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

This is a unique opportunity for an innovative Service Manager to take the lead in developing the service and supporting its staff and service users to achieve a high rate of positive outcomes!

For more information, please visit our careers page in order to complete our online application form.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.