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Support Line Advisor
Sarcoma UK

Job Description

The successful applicant will work closely with the Support Line Manager and team to deliver support for anyone affected by sarcoma. The post holder will be part of a growing Support Line team and be part of the continued expansion of the service as we grow in exciting new directions in 2022/23. This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people affected by sarcoma and their families.

Information and support for those affected by sarcoma is at the heart of our charitable objectives. Thanks to the amazing generosity and support of the sarcoma community, Sarcoma UK’s profile and influence has grown significantly in the past four years. This has enabled us to grow our Information and Support Services.

This is a full-time role only (37.5 hours per week), we are unable to negotiate alternative hours for this role. 

Location: Home based. The post holder will be required to come to the office occasionally for meetings (Angel, London EC1V)


  • Flexible working
  • Up to 5% matched contribution to Sarcoma UK pension scheme
  • Sarcoma UK life insurance scheme
  • 25 days holiday entitlement per annum plus bank holidays, the working days between Christmas and New Year and your Birthday
  • Interest-free season ticket and bicycle loan
  • Monthly clinical supervision and one to one therapy sessions if required

Job purpose

The purpose of the role is to provide expert support and information to people affected by sarcoma through the effective delivery of Sarcoma UK’s confidential Support Line service.

Duties and key responsibilities 

Support and Information

  • To deliver the Sarcoma UK Support Line, a confidential telephone and email support and information service for anyone affected by sarcoma. This includes:
  • Providing individual information and support to service users on sarcoma and related issues, by telephone, email and other media as the service develops.
  • Adhering to quality standards, confidentiality, Sarcoma UK policies and the standard operating procedures of the Support Line.
  • Under direction from the Director of Research, Policy and Support and Support Line Manager, contribute to Sarcoma UK’s social and other media as appropriate.
  • To provide clinical input to the development of the charity’s information materials including the revision of existing information materials and the development of new information products.
  • To provide input to the clinical content of the charity’s website.
  • To raise awareness of the charity’s information and support services within the health professional field.
  • To contribute sarcoma knowledge and clinical expertise across all the charity’s programmes.

Maintain Professional Knowledge

  • Keep up to date with treatment and care of sarcoma through research and review of publications, horizon scanning, and attending study days and conferences, and disseminate this information within the charity.
  • Adhere to the standards of good practice outlined in the AHP / NMC professional code of conduct, or relevant professional body’s standards.
  • Maintain professional registration and compliance with revalidation requirements ensuring ongoing clinical education and professional development.
  • Attend mandatory clinical supervision sessions.

External Relationships

  • To maintain positive relationships with key Sarcoma UK stakeholders including sarcoma patients, family members/carers and support group leaders.
  • To develop and maintain contact with sarcoma specialist healthcare professionals, including clinicians, specialist nurses and allied health professionals who have reviewed our information materials.
  • To support new work within the information and support team. 
  • The role will require some travel to meetings and events throughout the UK and occasionally overseas.
  • Attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
  • Occasional weekend or evening work may also be required and time off in lieu will be given.

The client requests no contact from agencies or media sales.