Job Description

The Welfare & Grants Advisor is a member of the Welfare and Therapeutic Services Team. The postholder will work in collaboration with our Trustees, staff and network of volunteer colleagues to ensure that those harmed because of their policing role, and their families, have somewhere to turn to when things get tough.
You will be responsible for assessing and prioritising beneficiary needs and providing practical help and advice, including case work; working holistically with people to address a variety of wellbeing needs. Acting as a first point of contact for new and existing beneficiaries, you will determine how the charity can best support beneficiaries across the UK through the provision of advice and guidance, including signposting and/or referring to other organisations and helping them access our financial support as appropriate. 
The aim of our service is not to solve all the issues that people are facing ourselves, but to work with them to overcome life’s challenges together and linking in with other activities or services that are best placed to help.

Job description and person specification

Role description

1. To develop and help manage the charity’s relationships with beneficiaries, ensuring a consistent and high standard of service is provided across the UK
2. Using a person-centred, whole-life approach assess how we can best help our beneficiaries through our services, volunteer family and grants programmes, including making recommendations on the award of grants
3. To research and give out accurate and up to date information, advice and guidance, signposting or referring to alternative sources of support as appropriate
4. Work with the Senior Volunteer Coordinator, and Regional Volunteer Coordinators on allocating and managing beneficiary tasks to volunteers, such as visits to aid welfare checks, referrals, grant applications, and peer support.
5. Work with the Senior Volunteer Coordinator, and Regional Volunteer Coordinators, to develop guidance and training materials for Volunteers and ensure adequate recruitment and training in support of our volunteers
6. Keep a case management system up to date with accurate and relevant information, in accordance with data protection and processing laws
7. Undertake all administrative work generated by the post, such as progress reports, scheduling, and filing