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Helpline Volunteer
  • Salary Travel expenses and up to £5 reimbursed for lunch.
  • Location Clerkenwell, Greater London
  • Job Type Voluntary
  • Category Advice, Information
  • Sectors Mental Health
  • Job Reference : Helpline

Job Description

HoardingUK (HUK) is looking for volunteer helpline workers to join our Telephone Helpline Service providing support for adults, carers and family members across the UK who are impacted by hoarding behaviour. Often this is the first point of entry for people seeking advice.  This can be an initial step leading to ongoing engagement or an answer providing relevant information empowering informed actions.

 About the role:

You will be providing support for people impacted by hoarding behaviour who may be facing a variety of situations including legal, financial, psychological and discriminatory abuse and neglect. You will act as a first point of contact, sign posting callers to services and support within and outside of the charity and providing emotional support. Additionally, volunteers will manage a caseload of callers that are scheduled for weekly call sessions for those who need additional support with all aspects of their hoarding. You will be working with trained colleagues to alleviate housing, benefits, mental health and other problems experienced by HUK’s participants.

The role consists of:

· Volunteering at HUK a minimum of a half-day (4 hours) each week.

· Providing accurate and timely support to those using the service.

· Maintain a caseload of up to six clients at each session

· Taking responsibility for ongoing casework as required.

· Complying with HUK’s case-management procedures, training programme and other relevant policies and                procedures.

Training on hoarding, helpline and other relevant areas of information advice will be provided.

 We are looking for:

· Experience working with vulnerable adults

· Experience of providing support in one or more of following areas: mental health; housing; social care; legal.

· The ability to work sensitively and professionally with people facing difficult circumstances

· A commitment to volunteering with us for one year.

· A commitment to values and ethos of HUK.

HoardingUK is an Equal Opportunities Employer.​  Applicants will not be negatively assessed if they request support for the application process. HUK promotes equality of opportunity for all, through diversity, giving each individual the chance to achieve their potential, free from prejudice and discrimination.

If you are interested, please email Shamiso Mazaiwana, Telephone Helpline and Therapeutic Services Manager, for an application form/for further information.  For those who do not want to use the apply online feature, we have provided a copy of our expression of interest form.  This can be emailed or posted back.

If applicants need support they will not be negatively assessed, instead helped through the process.  Please get in touch.