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Independent Travel Coordinator - Surrey
HCT Group
  • Salary £25,000 per year
  • Location Surrey
  • Job Type Permanent, Full-time
  • Category Training , Teaching
  • Sectors Education
  • Job Reference : Independent Travel Coordinator-Surrey

Job Description

Independent Travel Training Scheme

HCT Group’s travel training project will offer early intervention to young people with special educational needs and disabilities (SEND) by providing travel training, enabling them to use public transport independently, reducing their reliance on specialist door to door transport and leading to greater social inclusion.  We will provide assessment, practical training and advice to young people, support for parents and carers and a service to the local authority and its' schools.

About HCT Group

HCT Group is an award winning Social Enterprise, using the power of business to achieve positive social impact. We generate our income from commercial transport contracts won in the marketplace, delivering them to a high standard, reinvesting profits into further transport services in the communities we serve, into training services for people who are long-term unemployed and into employment opportunities for people in deprived communities.

We deliver a wide range of transport services – from London red buses to special educational needs transport, from social care transport to Park and Ride, from community transport to training.

In 2017 we rolled out our first Social Impact Bond (SIB) funded travel training project and are currently mobilising two further programmes, with plans for additional projects through a new SIB.

Responsible to:

Independent Travel Manager (Surrey)

Responsible for:

Independent Travel Trainers (Surrey)

35 hours per week, usually carried out between the hours of 07:00 and 19:00. Weekend, early morning or evening work may occasionally be required.

The postholder will initially be based at Surrey County Hall, Kingston, and will be required to travel throughout Surrey. Occasional travel to other HCT sites around England may also be required. Travel around Surrey county is a prerequisite for the role and due to the logistics and times, the post holder must hold a full driving licence and have access to a car and be willing to use this in connection with work.

The successful applicant must have experience of coordinating and managing/supervising others either in a formal or non formal setting. Work experience ideally within either Special Educaitonal Needs and Disabilities, Public Travel and Transport and/or Health and Social care environment for children & adults. 

Job Summary

Supporting a travel training programme for Surrey, to provide assessment, practical training and advice to young people, support for parents and carers and a service to the local authority and its schools.  Co-ordinating a dispersed team of staff to deliver travel training to a cohort of young people each year, including recruitment, safeguarding, training, supervision and practical support. Supporting the stakeholder engagement plan, using publicity materials, and monitoring and reporting to the Independent Travel Training Manager.

Job Purpose

Key Responsibilities


  • Contribute and provide feedback to the referral process, supporting the Local Authority’s training priorities
  • Support the implementation and evidencing of the travel training assessment paperwork.

Recruit & Train Team

  • Support the recruitment process
  • Contribute to the training and induction programme to include: Safeguarding, First Aid, TT training, shadowing, and any other training as required
  • Job risk assessment for staff
  • Provide support and guidance on safeguarding best practice and support
  • Ensure compliance to HCT’s risk management and health & safety processes

Travel Training

  • Assess young people for the ability to travel train (home visit, practical & risk assessment)
  • Develop a person-centered training programme for each young person, taking account of their needs such as accessibility and communication.
  • Lead the sign-up process (with young people, parents and schools)
  • Undertake risk & journey assessments for young people
  • Provide advice & guidance to parents / carers
  • Monitoring of progress & the training (on call / spot checks / shadowing)
  • Undertake sign off & provide feedback to young people, parents / carers, schools and trainers.
  • Undertake service evaluation

Stakeholder management / engagement

  • Promote the service to schools, parents groups, and other stakeholders (as necessary)
  • Contribute to the production of promotional materials, communications and marketing
  • Upload stories and content onto website to engage learners, carers and stakeholders
  • Support community engagement / transition meetings / parent group meetings
  • Regular monitoring and reporting on the progress of the service to Project Manager, Commissioner and funders.


  • Co-ordinate trainers to effectively service the client group
  • Manage payroll, sick leave and all HR processes
  • Process purchase orders and invoices
  • Keep and review accurate training records for all trainees
  • Supervision – hold regular face-to-face sessions with travel trainers to review training and provide support and guidance
  • Management of ongoing training needs
  • Support team meetings: for peer support, sharing good practice, policy updates, team building and communication

Person Specification


  • Driving license with access to own vehicle
  • Desired experience of working with people with special educational needs and disabilities or other vulnerable groups
  • Desired experience of working with children and young people from diverse backgrounds
  • Experience in managing and delivering projects to deadlines with multiple stakeholders
  • Experience of carrying out individual assessment work
  • Experience of conducting risk assessments
  • Experience of working independently and planning programmes of work
  • Facilitation and presentation skills including the ability to produce publicity materials and deliver presentations to a wide range of audiences
  • Supervision of staff and/or volunteers in a formal or informal setting

Skills / Knowledge:

  • Strong communication skills across diverse audiences
  • Logical with good numeracy skills
  • Clear written style and ability to accurately report data and information in a timely manner
  • Awareness of disability issues in a transport context and the importance of independence is desirable

The client requests no contact from agencies or media sales.