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Digital Champion
Citizens Online
  • Salary £23,000 per year pro rata
  • Location England, United Kingdom,Liverpool, Merseyside,Warrington, Warrington
  • Job Type Contract, Part-time
  • Category Project Management , Digital
  • Sectors Social Welfare
  • Job Reference : Torus

Job Description

Salary: £23,000 (£18,400 pro rata for part-time hours)

Contract 30 hours p/w (4 days). Hours flexible over Monday to Friday. 18 month fixed-term contract (extension subject to funding).

To apply please send your CV (not more than 2 pages) and a cover letter (max 600 words). PLEASE INCLUDE A COVER LETTER.

Citizens Online is working with the Torus Foundation, the North West’s largest affordable homes provider, to deliver person-centered digital skills training for tenants in sheltered accommodation. This digital inclusion service is aimed specifically at increasing the digital skills and confidence of Torus tenants.

We are recruiting x 2 Digital Champions to deliver this support to tenants of 38 sheltered housing schemes, across Liverpool, Warrington, and St Helens. Digital Champions will organise and deliver sessions on a fortnightly basis at each scheme, with arrangements for both group sessions (of a maximum of eight attendees at any single session) – and the provision of one-to-one support.

As a Digital Champion you will be responsible for:

  • Helping tenants who are most at risk of digital exclusion get online by providing personalised digital skills support.
  • Working with learners to find out their interests be creative with your approach to supporting learners to begin and progress on their digital journeys.
  • Engaging in face to face meetings with tenants(subject to Government Covid19 guidance) within the Liverpool, Warrington, and St Helens areas

The Digital Champions will report directly to a Digital Champion Coordinator and will be supported by our Programme Director.

The requirements of the Digital Champion role include:

  • Ability to use computers, tablets, and smartphones to search the internet safely
  • Being sociable, personable, approachable, reliable, adaptable, and patient
  • Able to explain technology in simple terms
  • Minimum of 2 years of experience in a customer support environment
  • Experience in working with the public, employees or volunteers in coaching, training, teaching or support capacity
  • Skills in the configuration of basic user settings on digital devices (phone, tablet, laptop, desktop) across different platforms (IOS / Android)
  • Work-based digital skills e.g. MS Office, email, collaboration tools, cloud file storage
  • Ability to communicate effectively both face to face, over the telephone and digitally with a variety of service users professionals and external agencies
  • Ability to understand and promote the digital inclusion agenda with disadvantaged or vulnerable groups
  • Sensitivity and compassion around societal inequality, exclusion and discrimination
  • Enthusiastic about the positive effect that technology can bring to someone’s life
  • Able and willing to work remotely, and also able and willing to travel within the Liverpool, St Helens and Warrington areas

We will be reviewing applications as we reserve them and reserve the right to close the job advert early.