Job Description

COMPASS PROJECT - MANAGER 

Chrysalis Group are offering an exciting opportunity to an experienced individual to join the Group Support Services team as a manager for the Compass Project.

We are looking for a manager that is passionate about helping people in recovery and has their own personal experience to draw from.

The Compass Project is a Bristol Social Enterprise founded in April 2012 set up for and informed by people in Recovery from Addiction and its related Mental Health and Social Consequences, and managed by a team of skilled professionals and trained mentors. Its main focus is to help others recovering from addiction and mental health issues, so they can receive the support, skills and direction to enable them to feel, empowered, and be confident enough that they have the necessary skills to move into mainstream society and live lives that are free from the harmful consequences of Addiction, living freely, happily, autonomously and independently.

Compass supports the teaching of skills such as IT, English, CV Building, Driving, Retail Sales & Management, Recycling, Gardening, Property Maintenance, Furniture Restoration, Handy Man Services, Managing Donations, Stock Management, Customer Service, Time & Attitude & Behaviour Management, Self-Management, Conflict Management, Relational Confidence, Building Supportfull and Enabling Relationships. We also provide tailored One to One support, Peer-Support, Support Groups, Peer Led Community Activities, Counselling and or Psychotherapy, Psycho-educational Workshops, including Non-Mandatory Spiritual Workshops from a Catholic/Christian perspective open to all whether from other faiths or from non-believers or agnostics, (the only requirement is respect for others and an open mind). We also provide as part of our wider support network within the Group, Structured Supported Accommodation for those who are in or seek Recovery from within an Abstinence Based Perspective.

The  ideal candidate will have a passion for helping others as well as a track record of :

•  Working as part of a multi-disciplinary team  to deliver objectives and income targets through excellent customer service and be able to instil your passion and abilities in your team.
• Have excellent communication skills when dealing with team members, other group employees and other stakeholder.
•  Managing safeguarding for service users, staff and volunteers including monitoring any going through recovery.
• Planning and delivering inclusive community engagement, enabling our identified communities to contribute to, promote and share the project’s vision.
•  Experience of working with a wide range of people with an equally wide range of needs as well as an awareness of, and sensitivity to, addiction, recovery, mental health, addiction related offenders, those with a disability, and social inclusion issues.
• Excellent and high-level organisational skills with the ability to prioritise workloads to meet deadlines without compromising business deliverables.

Key responsibilities: 

• Work collaboratively, pragmatically and enthusiastically with group senior management to ensure outcomes are met and delivered in line with the Group business plan
• Maximise income by ensuring a great retail offer, excellent customer service and communication, supporting services offered, efficient stock rotation, collection and delivery schedules, active grant applications and good use of financial data.
• Address where necessary and seek further support where required in addressing any concerns or contraventions to our Code of Conduct and provide regular inductions, re-inductions and appraisals using a reward and recognition system.
• Plan and deliver inclusive community engagement and activities, enabling our identified communities to contribute to, promote and share the project’s vision.
• Build and maintain relationships and networks with our partners, collaborators and identified communities.
• Effectively communicate with team members, other group employees and other stakeholders including undertaking internal and external reporting requirements for trustees, funders, and project partners.
• Contribute to the collaborative nature of project delivery, supporting team members, sharing learning and co-developing the work programme.
• Publicise and promote our services and shop, e.g. social media, creating presentations, giving talks and preparing documents.
• Be able to work flexibly to meet the needs of the organisation.