Job Description

Cancer Support UK provides practical and emotional support to people living with cancer, both during and after the treatment period. We support people with all kinds of cancer across the UK.

We are seeking a full time Administration and Supporter Care Manager to join our small but dynamic team. This is a full time, permanent role based at our Head Office in Aldwych, London.

The Role

The Administration and Supporter Care Manager plays a crucial role in supporting the CEO and team across all aspects of the charity. The post holder will be responsible for all administrative systems and back office functions, financial processing, office management and will be the primary contact for our supporters and donors. The ideal candidate will be have excellent organisational and communication skills, good financial knowledge and a genuine passion for helping adults and children with cancer.

Responsibilities

• Ensure the charities compliance with all relevant Charity Commission, Companies House and HMRC requirements

• Deal with the Charity’s bank in respect of all payments and receipts

• Work the Accountants to ensure timely submission of all relevant financial records

• Ensure the overall running of the charities internal administration and its cost effectiveness

• To manage, in conjunction of the CEO, staff contracts and HR matters – managing personnel procedures in relation to recruitment, training, appraisals and ensure these are properly documented

• Manage all incoming enquiries from supporters and donors, including timely thanking

• Manage the orders, fulfilment, and dispatch of Cancer Kits including managing all supplier relationships

• Answering telephone calls, letters and emails, and responding to all general

enquiries from supporters, ensuring a high level of customer care

• Processing and recording phone donations

• Manage the 'thank you' process for all donations including manual and automated thank you letters

• Monitor communication timeframes against targets providing data as required

• Input donor records onto Donorfy ensuring accuracy of records

Person Specification

• At least 3 years experience working as an EA/PA or Administration Manager

• Advanced in all Microsoft Office packages

• Working knowledge of Donorfy CRM will be a distinct advantage

• Good communication skills via email, telephone and face to face with people on all

levels

• Ability to multi task and manage time and workload in this busy, varied role

• Strong attention to detail

• A team player that is willing to jump in and help others

• A good work ethic along with a positive `can do` attitude

• Experienced in working within a busy, team-orientated environment

• A strong commitment to the aims and values of Cancer Support UK

To apply for this role please send a CV and covering letter outlining how you meet the requirments of the role. Applications without a covering latter will not be considered.