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Digital LGBTQ+ caseworker
akt (formerly known as the Albert Kennedy Trust)

Job Description

akt is looking for a digital caseworker to support young lgbtq+ people who are homeless or at risk of homelessness across the UK. Based in our Manchester office, the successful applicant will be responsible for developing a digital offfer that meets all the current and potential needs of young people accessing our services.

Job Summary

  • Embed online chat as a core offer within akt for young people.
  • Identify and scope further areas digital work with young people
  • Develop and grow with the Assistant Director of Services to have a digital offer that meets all the current and potential needs of young people.
  • To assess the needs of young LGBT people who are homeless, vulnerably housed, or in a hostile environment, and to carry out signposting and brief interventions.
  • Maintain and deliver the quarterly performance management reports for digital services and participate in services committees to offer feedback on local performance.
  • Develop tools that monitor the impact of the digital work for those accessing the service.
  • Offer support to volunteers around digital engagement including live chat.
  • Create and maintain digital resources and signposting to allow you to engage with young people and signpost appropriately.  
  • Maintain and develop the online resource hub so it continues to meet the needs of young people accessing online support.