Job Description

Information and Advice is a key service at Age UK Croydon and our vision is a Croydon where everyone can love later life. Our mission is to lead the way in empowering, enabling, and supporting older people in the London Borough of Croydon to live well, healthily, and independently.

Purpose of Role

• To oversee the services to older people approaching Age UK Croydon for information, advice, and support and to ensure that they are provided with an appropriate service in-house or suitably referred on. This includes continuing to build and develop the Helpline service
• To ensure the effective and efficient operation of the information service and advice service.
• Lead on application for Quality of Advice Assessment for the Age UK Information and Advice Quality Standard
• To highlight new trends, develop services accordingly, including identifying and preparing funding bids, contributing to planning and service development, growth and sustainability.
• Contribute to the implementation of the strategy and achievement of objectives as a member of the Management Team.
• Nurture and build partnership and integrated working with One Croydon Alliance partners, statutory and voluntary sectors.
• Represent Age UK Croydon appropriate meetings and voluntary sector groups, boards and meetings
• Be responsible for managing a caseload of referrals.

If you are passionate about making a difference to the lives of the older people who use our services and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

This role will require a Disclosure and Barring Service Check.

CV’s will not be accepted.

Closing Date: Friday, 6th August 2021

Interviews: Thursday, 12th August 2021