Job Description

The Information and Advice service is the front door to all services at Age UK Croydon and to the wider support and service offer in Croydon from statutory and voluntary sector partners. The service combines a blended model of delivery with a telephone helpline; information and advice drop ins at various key sites across the borough; face to face appointments, advocacy and home visits.

Since COVID-19 we have consigned most of our work to the telephone, home visits if it is safe to do so and online (zoom appointments) where possible.

We pride ourselves on a fully accessible service and the quality of the service provided by a committed and experienced team. Partnership working both internally and externally is key. We are included in the new Locality model of service delivery in collaboration with our own service and One Croydon Alliance partners which is a new and exciting integrated health and social care service delivery model, providing support for the residents in Croydon.

There are new challenges and great opportunities for this service with an experienced manager committed to excellence and continuous improvement. The successful candidate will have the opportunity to shape and develop the service through integrated service delivery and potential new partnerships.

If you are passionate about making a difference to the lives of the older people who use our services and want to support older people, then we would love to hear from you.

Please download our recruitment pack for a full job description. 

This role will require an Enhanced Disclosure and Barring Service Check.
CVs will not be accepted.

Closing date for applications: Midday, 30th March 2021
Interview Date: 7th April 2021
Only shortlisted candidates will be notified.