Job Description

We are looking for a committed and proactive individual with knowledge and interest in social welfare advice and support.

The postholder will provide holistic support to clients accessing welfare benefits and housing advice from Z2K’s wider casework team to address multiple issues that are impacting on their lives and ability to engage with advice. The postholder will be the first point of contact for all internal and external referrals for support.

As part of the team, the postholder will work to identify clients who would benefit from support in addition to advice and casework and work directly with clients to empower them to address their challenges. This may include helping individual clients to access additional specialist services for example; mental health support, Adult Social Care, or substance misuse services. There will also be times where the postholder will need to accompany clients to important meetings in the community and advocate on their behalf.

The postholder will be responsible for coordinating the Casework team’s access to Z2K’s hardship  grants and support with external grant applications. The postholder will support clients with form filling, accessing small grants, liaising with landlords, and other service providers, accessing debt advice, employment support or English for speakers of other languages (ESOL) classes. The post holder will also look at ways clients can maximise their income through benefit uptake as well as reducing expenditure by looking at entitlement to concessionary travel passes, Council Tax reduction or utility discounts. Support will range from a one-off intervention to a more in-depth package of support, lasting up to 6 months. In all interventions, the postholder will be working to support clients to take control and build their confidence.

Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Interview & Assessment date: 22nd December 2021