Sorry, this vacancy is now closed and applications can’t be submitted!

Helpline Advisor
respect

Job Description

Job locationHome based

Hours                Part-time post: 17.5 hours per week between Monday-Friday including daytime and evening                              shifts (12.30 - 20:00)

Contract           Fixed-term contract until 31st March 2022

Pay                  £31,774 pro-rata inc. ILW (point 30 on the Respect scale related to NJC)

Respect is looking for an experienced, part-time Helpline Advisor to join our highly skilled, friendly team supporting service users on our domestic violence helplines by phone, email and webchat:

  1. Men’s Advice Line, the national helpline for male victims of domestic abuse
  2. Respect Phoneline, national helpline for domestic abuse perpetrators.

The successful candidates will have:

a) An understanding of the nature of domestic abuse

b) Experience of domestic abuse related client work

c) Experience of providing information, advice and support by telephone, email and webchat in a helpline environment

d) The ability to cover both daytime and evening shifts per week (between Monday and Friday 12:30-20:00) on a rota system with colleagues.