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End of Life Carers Caseworker
carers network

Job Description

If you would like to have an informal chat about the role, please contact Francis Ngale, End of Life Carers Project Manager. Please see our website for more details. 

Closing date Monday 5th July 2021 9am. Interviews will be held in the week beginning 12th July 2021.

Carers Network supports over 5000 unpaid carers in three central London boroughs. We are seeking an excellent candidate for the role of End of Life Carers Case Worker to join our dynamic and dedicated team.

You will be part of our well established End of Life Carers Project and will work with the Project Manager providing unpaid adult carers with individual support plans tailored to their needs, as well as developing relationships with partner organisations to raise awareness of carers’ rights and needs. We are looking for someone who is empathetic and confident to engage and support conversations around matters relating to death, dying and bereavement with both carers and professionals. We are keen to attract former carers to join our team.

Our team is currently working remotely but can also offer the opportunity to work from our COVID secure offices near Queen’s Park tube station.

The ability to speak a community language would be advantageous.

To apply: send us your cover letter and your CV. Please note applications with cover letters are more likely to be short-listed. Use the list provided in the Person Specification below to describe in your cover letter how you meet each of the specifications.

Job Description 

  • Carry out detailed End of Life Carers assessments and support plans that address carers’ needs, in line with the Care Act 2014, plus associated follow-ups and reviews at agreed intervals.
  • Provide one-to-one support on an on-going or time limited basis, as agreed with the End of Life Carers Project Manager to carers requiring emotional or in-depth support.
  • Identify, and make referrals to, appropriate support services for carers. Proactively follow up referrals to ensure they are actioned.
  • Support and empower carers to manage their caring role.
  • Carry out casework with carers, including liaising with other agencies such as Local Authorities, NHS bodies and other voluntary organisations.
  • Provide emotional support to carers at times of crisis.
  • Provide information, advice and support, including advocacy, to carers through email, telephone, face-to-face contacts, at the Centre, in the community and/or through home visits.
  • Carry out regular, targeted outreach to statutory, community and commercial organisations to raise awareness of End of Life Carers and Carers Network, and to increase identification of carers.
  • Develop excellent working relationships with other agencies, especially within Local Authorities and primary care, to ensure carers’ needs are understood and addressed.
  • Contribute to Carers Network’s organisational policies and strategies, ensuring that they reflect the needs of carers.
  • Support and develop the involvement of carers in relevant forums.
  • Facilitate the involvement and consultation of carers via various consultation methods, events and newsletter.
  • Facilitate regular End of Life Carers support groups and activities, some of which may take place during unsociable hours (evenings).
  • Manage a demanding level of administrative work to a high standard, including maintaining files on individual work with carers on our online database. Ensure information is recorded accurately, thoroughly, clearly and safely, in a timely manner.
  • Support the End of Life Carers Project Manager by contributing to reports for Senior Management and funding bodies.
  • Lead, as required, on a specific area of work, relevant to carers: collect information on, and liaise with, relevant local services, act as a point of knowledge for the wider team.

Person Specification

Experience of working with a diverse range of clients with differing and complex levels of needs.

Experience of managing own caseload including maintaining detailed case notes on a database.

Experience of running support groups for diverse groups of clients.

Excellent IT skills, including use of Microsoft programmes and working with databases to run reports.

Ability to manage a high level of written and administrative work, including report-writing for a range of audiences.

Ability and confidence to engage and support conversations around matters relating to death, dying and bereavement with both carers and professionals.

Knowledge of issues affecting unpaid carers.

Knowledge and/or awareness of end of life issues.

Knowledge of relevant legislation, including the Care Act 2014.

Commitment to equality and confidentiality.

Commitment to our charity’s values.

The client requests no contact from agencies or media sales.