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Caseworker
The Solicitors' Charity

Job Description

We’re looking for a full-time Caseworker to join the team at The Solicitors’ Charity. We are the independent charity that since 1858 has been supporting solicitors and their dependents in times of need or crisis.

Salary: c£37,500 to c£40,500 (dependent on location) rising to c£40,000 to c£43,000 (dependent on location) after successful completion of 6-month probationary period.

Flexible working arrangements are possible, including homeworking with occasional attendance in person at meetings. We are currently largely working remotely and also have an office in South West London.

The Caseworker role

Working as part of a small team, you’ll manage a caseload of applicants looking for support from us. You’ll have conversations that allow you to take a holistic view of their life circumstances and needs and ensure that we understand what will result in positive change in their lives.  You’ll gather information and data to allow you to design support packages as well as ensuring due diligence. You will have authority to decide on the awarding of many grants, whilst for others you’ll make a persuasive case to the charity’s Awards Committee of trustees and volunteers.

You’ll also have the opportunity of being involved in wider projects that help us to develop understanding of how effective our work is and to continue to expand the support we offer.

We’re looking for someone with a minimum of 2 years direct experience in a client facing role dealing with people who are experiencing anxiety, mental or physical health problems, including those in crisis. You will have at least this length of experience of having difficult conversations often with people in distress. You will also have a working knowledge of the welfare benefits system.

The successful candidate will also have the demonstrable skills and experience to:

  • engage with applicants in an empathetic and non-judgmental way, working with complete confidentiality & discretion.
  • gather and analyse a wide, and often complicated, range of beneficiary data and information and develop recommendations for action based on the analysis.
  • summarise recommendations clearly and concisely.
  • Plan and organise your work to cope with periods of heavy workload and varied and changing demands.
  • work on your own initiative to tight deadlines.
  • work both autonomously, and collaboratively with team members

Why should you join us at The Solicitors’ Charity?

We are a small, friendly organisation with an enthusiastic, skilled, and stable workforce. Besides competitive salaries we have generous pension arrangements and holiday entitlement. There is an Employee Assistance Programme in place, and we are flexible about working arrangements.

The client requests no contact from agencies or media sales.