Job Description

Z2K's vision is that no individual in the UK should be living in poverty. We work with people in London to solve their social welfare legal issues, with a focus on Social Security and housing matters, and we campaign to change policy that is most harmful to our clients.

About the role

The Operations Officer is a central role enabling the smooth running of our day-to-day work, providing team support and co-ordination as well as supporting data collection, monitoring, and reporting.  As part of a small operations support team, this role involves working in a flexible manner to provide support to all teams and staff across the organisation. The work will include general administrative duties and project support; assisting with operational management and maintenance of the office premises; managing our CRM system (Salesforce); working with external contractors to maintain our ICT infrastructure including our broadband, VOIP and cloud hosted systems; contribution to the maintenance and improvement of our digital presence.

About you

We are looking for a proactive individual with good attention to detail and the ability to prioritise and problem-solve effectively. This role would suit someone who is a self-starter, strong team player and excels working within a diverse role. You will have experience of business administration processes and a strong understanding of ICT, digital and database functions. In addition to your aptitude for ICT and databases and making operational systems more effective, you will also have an interest in our work and our commitment to tackling poverty and inequalities.

Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.