Job Description

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

The Volunteer Team is responsible for embedding an organisational approach to volunteer engagement which enables volunteers to feel inspired, valued, supported, and connected to the charity, where they are at the heart of our work and a vital part of our community.

The Volunteer Coordinator plays a significant part in contributing to the success of the team in coordinating key parts of the ‘volunteer journey’ (recruiting, induction, training, supporting, and retaining volunteers) and working collaboratively with key stakeholders. The role is vital to developing a culture of positive engagement and raising the profile of volunteering internally and externally.

Main duties and responsibilities of the role:

• Build strong relationships and collaborate with key stakeholders across the charity to identify and implement ways to enrich the volunteer experience, maximise the volunteer opportunities and strengthen the volunteer infrastructure.
• Continually organise, review, and develop volunteering roles and opportunities that support both the immediate and long-term needs of the charity, in line with strategic priorities.
• Work collaboratively with teams that manage volunteers to provide good practice advice and guidance on effective volunteer supervision, developing written resources for colleagues and volunteers.
• In conjunction with the Volunteer Manager, coordinate the review, development and implementation of robust practices and procedures associated with all aspects of the volunteer journey.
• Oversee the volunteer recruitment and selection process to foster an environment that promotes equality, diversity and inclusivity and ensure a fair and consistent approach is followed.
• Working collaboratively with teams that manage volunteers, support with the development and implementation of volunteer training and associated resources.
• Promote a positive culture of engagement that values, embeds, and promotes the work of volunteers both internally and externally.
• Support the maintenance and integrity of volunteering data, working with colleagues to ensure accuracy, validity and reliability that reflects volunteer contribution and delivers reliable insights.
• Lead on the upkeep of volunteering information on internal communication channels, ensuring all relevant policies, reference materials and documents are made available and kept up to date.
• In conjunction with key internal stakeholders, organise and deliver volunteer recruitment, engagement, and community-building events to increase the profile of volunteering.
• Take a proactive approach to understand external events and initiatives taking place across the charity, providing advice, guidance and support on the requirements for successful volunteer involvement.
• Provide high-level customer service throughout the volunteer journey; contributing to recruitment, induction, training, support, retention and exit of volunteers in line with our values and strategy.
• Continuously develop professional knowledge and expertise, attending relevant meetings and conferences to ensure up to date knowledge relevant to the role.
• Contribute to the production and distribution of resources for volunteer-involving events, including, but not limited to recruitment, onboarding, and training materials.
• Undertake any other relevant duties and projects delegated by the Volunteer Team, Director of HR or Executive Director of Finance and Operations.

What we are looking for:

• Educated to GSCE English & Maths Grade 4/C or equivalent relevant experience.
• Strong understanding of the principles and good practice of successful volunteer involvement including recruitment, selection, induction, training, support, recognition, and retention.
• Knowledge of IT packages such as MS Outlook, Word, Excel and PowerPoint.
• Ability to build and maintain effective working relationships at various levels across the charity.
• Excellent communication skills, including networking and presentation skills.
• Strong negotiating, influencing and problem-solving skills.
• Developed organisational skills with a strong attention to detail.
• A conscientious approach to work and good time management skills.
• Ability to write guidance documents, which convey complex information clearly.
• Good project management skills with an ability to implement and coordinate large projects.
• Ability to work under pressure, manage conflicting priorities and changing deadlines.
• Excellent IT skills.
• Significant experience of working to recruit, support, engage, and manage volunteers.
• Experience of working within the charity sector.
• Experience of working in a customer-service or people-facing environment.
• Experience of working with partners and/or external agencies.
• Experience of processing and/or handling personal (sensitive) data.
• Experience of evaluating volunteer activities and projects.
• Act with integrity.
• Be inspirational.
• Be empowering.
• Be aware of your impact.
• Work in a collaborative way.
• Be accountable.

Location: Granta Park, Nr Cambridge with flexibility to work from home

Salary: Circa £27,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is 9 May 2021, with interviews to be held w/c 17 May 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.