Job Description

We have an exciting vacancy for a Database & Supporter Care Executive to join our dynamic award-winning team on a 12-month contract.  

The successful candidate will be joining the Bone Cancer Research Trust at a very exciting time of growth and development and will play a key part in supporting this through the care and maintenance of our supporter database and supporter care processes. 

The post-holder will support the Database & Supporter Care Manager in the effective and efficient operation of the CRM system (thankQ), fundraising administration and the Supporter Care function of the charity. 

About us… 

The Bone Cancer Research Trust (BCRT) is the leading charity dedicated to fighting primary bone cancer. Our mission is to save lives and improve outcomes through research, information, awareness and support. In July 2019 we were awarded 'National Healthcare & Medical Reseach Charity of the Year' at the national Charity Awards and earlier in the year the Yorkshire & Humber Institute of Fundraising awarded our Fundraising & Communications Team with 'Fundraising Team of the Year'. We are a small but incredibly passionate and driven organisation that is proud and supportive of our people - together we make the biggest impact for our community. 

The Role 

The primary purpose of the role is to coordinate all financial and non-financial donor and fundraiser data between thankQ and our data providers: Facebook, JustGiving, Virgin Money Giving, Committed Giving, Dotmailer, BCRT Website and any other data sources to meet the charity needs. 

The Database & Supporter Care Executive will maintain data integrity by cleansing data, using de-duping and merge rules to match data against the correct contact records and/or create new records but minimising duplicates. Also working with the wider team to code financial data so income source and destinations are accurately recorded.

About You 

The ideal candidate will have proven experience undertaking database administration duties including data cleansing, financial batch processing, data loading, working with consents and Gift Aid management within a charitable organisation, ideally using ThankQ or a similar CRM. 

You will be proactive, detail focused, and have an organised approach to working with data processes and have a positive and can-do attitude. 

The ideal candidate should have a true passion for data management and supporter care delivery and understand the importance of these functions within a charity.

If this sounds like you, we would love to hear from you. 

The role can be Leeds or home based working remotely with the Database & Supporter Care Manager who is also home based. Please note travel to the charity office in Leeds will be required approximately once a month. 

Application Process 

1. Application Form & CV submission closing date: Monday 10th May  

1. Telephone interviews: 13th & 14th May 

1. Face to face interviews: W/C 17th May 

For more details please see the full Job Description.