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Casual Bank Support worker
Equal People Mencap

Job Description

Main responsibilities: We are looking for people who will provide respectful, person-centred support to adults and children with, autism, learning disabilities, complex needs and/or experiencing mental health issues

and who will:

  •  represent and promote Equal People mencap’s inclusive ethos and values in all of your work and interactions with others.
  •  work to support individuals towards their desired outcomes as part of a team guided by shared, agreed support plans and risk assessments.
  •  enable each individual to participate as fully as they wish in community lif

Can you support individuals to:

  • communicate, plan and action their wishes, aims and dreams
  • build and maintain friendships and relationships
  • be treated with dignity and respect
  • increase self-confidence and independence
  • participate in and contribute to the community in a valued and meaningful way
  • have access to health and social care services and activities and healthy living options
  • be aware of risk and consequence
  • be safe from abuse

Specific responsibilities of the role:

  • To support each person to voice their wishes, aims and needs, develop a plan and work together to achieve them, ensuring detailed follow-up, monitoring and recording. To enable a network of support with the individual at the centre deciding the what, when, where and who of their lives and their support.
  • To provide emotional and practical support and support individuals to learn and maintain day to day living skills, including relationships, tenancy & budget management, an understanding of risk and consequence, safety from abuse, health choices, hygiene, cooking, housekeeping, benefits and community and cultural links. 
  • To provide, when required, respectful support with personal care (e.g. bathing, shaving, medication administration etc.), encouraging increasing independence.
  • To help individuals to become established and active members of their community and to maintain and develop friendships, relationships and acquaintances. To work with and actively involve families, carers and advocates
  • To use risk assessments as an enabling tool, completing and monitoring them regularly and appropriately.
  • To be aware of and follow all Safeguarding Adults and Child Protection policies and procedures.
  • To work to ensure all are free of abuse, harassment and bullying.
  • To maintain up to date and appropriate records of all work and write reports to a standard set by the agency and to check and be aware of work completed by others. To use the online database recording systems (e.g. Charitylog).
  • To ensure any and all financial transactions are recorded and checked in line with EPM’s policies and procedures and legislation
  • To work co-operatively with other team members, families, advocates other agencies and professionals on behalf of individuals supported
  • To monitor for needed repairs, renovations or improvements or receive reports of repairs from tenants and ensure prompt action is taken and recorded.
  • To comply with all Health & Safety Policies, Guidelines & Legislation
  • To attend and meaningfully contribute to meetings e.g. staff meetings, supervision, Advisory Groups, Person-Centred Planning meetings etc
  • Through supervision and appraisal meetings to identify own training needs and actively pursue personal and professional development. To attend/complete appropriate training courses e.g all required Skills For Care courses (Care Certificate)
  • To be aware of and comply with all the agency’s policies contained with the “Putting Philosophy into Practice File and Health and Safety Policy files.”
  • To comply with the Care Act (2014) and all Care Quality Commission Standards and guidance.
  • To be able to use your own initiative and organise own workload within agreed objectives.
  • To be open to constructive feedback and be able to learn from complaints and incidents to improve your and the organisation’s work and developmen
  • To support individuals attending community based activities including Equal People mencap’s Activities Project.
  • To lead or facilitate groups in the Activities Project when required
  • To take on responsibilities within the Floating support Team as necessary, including working from other bases
  • To work offered hours within the hours required by the service. Hours are flexible to be able to meet the needs of individuals. Sleep ins, evenings, waking nights weekends and bank holidays may be required.

The post holder may be asked to undertake other tasks that fall within our aims and philosophy.

The skills, qualities and ethos we are looking for:


A commitment to the rights of adults and children with learning disabilities and autism and to supporting each adult or child to live the lives of their choice, and to be in control of their own lives whilst promoting a sense of responsibility and consequence.

The ability to listen and to develop and maintain positive relationships with each person and the other key people in that person’s life.

The ability to work as a member of a team as well as the ability to work alone using your own judgment and initiative within agreed objectives.

A commitment to putting anti-discriminatory principles and Equal People mencap ’s equal opportunities policy into day-to-day practice.

The knowledge and understanding of the needs and issues faced by adults and children with learning disabilities, autism and complex needs, or be able to demonstrate the capacity to understand their needs.

The ability to offer and provide personal care and support that promotes dignity, respect and choice.

The ability to listen and empathise with each person in a variety of situations, and to be able to look at things from the individual’s point of view. A positive, mature attitude towards independence and risk taking

A knowledge and understanding of health and safety requirements and procedures. A positive, mature attitude towards independence and risk taking.

Cooking, housekeeping and other practical skills.

Interpersonal and communication skills such as to work effectively with the adults and children we support colleagues, line managers, statutory agencies tc.

Assessment and planning skills. To be able to produce written reports and keep records. To be able to communicate well face to face and over the telephone.

Organisational skills and ability to use initiative in working to agreed aims and objectives.

Numeracy and literacy skills. Ability to complete support logs, risk assessments, accessible support plans, health records and incident reports in a timely, concise and professional manner and in line with EPM policies and legislation.

Ability to respond calmly and positively to emergencies and other stressful situations.

Ability to contribute positively in meetings and during supervision.

Flexibility in working practice.

Friendly, approachable manner.

IT competence. Able to keep online records up to date e.g. through Charitylog

Belief in people’s ability to grow and develop.


Knowledge and understanding of how mental health issues may affect people with

learning disabilities.

Makaton sign language

Relevant training (NVQ level 3 + especially Autism/ Working with children

Knowledge of the benefits system.

Please provide your CV through the site. We will then send you a short application form

The role is Casual Bank - Flexible working. No fixed hours. Current bank staff saverage over 22.5 hrs pw

Closing Date: 22nd  April 2021

Interviews - (73 St Charles Sq W10 6EJ - 26th - 30th April 

The client requests no contact from agencies or media sales.