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Service Manager London

Job Description

About Us 

akt is the UK’s national LGBTQ Youth Homelessness charity.  We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by their families after coming out as the primary reason for seeking help. The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a digital service providing support and opportunities for e-mentoring across the UK. In 2012, akt opened the UK’s first emergency safe house for young LGBT people in the UK.  akt works with over 2,000 vulnerable young people a year providing both face to face and online assistance.

Job Summary 

  • To work in partnership with the Director and Assistant Director to develop the services plan and manage the successful delivery and development of London Services.
  • Manage akt’s Housing offer in London ensuring that we are legally compliant and adhere to best practice in Health and Safety.
  • Identify and develop strategic partnerships and opportunities that support us to safely meet young people immediate housing needs and move on to longer term accommodation in London.
  • Manage and provide supervision for; staff, students and volunteers who provide case work and advocacy to homeless LGBTQ+ young people.