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Director of Operations & Deputy CEO
St. Anne's Community Services

Job Description

DIRECTOR OF OPERATIONS & DEPUTY CEO

Salary circa £95,000 plus benefits

Central Leeds Office

We are looking for an exceptional individual to join our Senior Leadership Team who can proactively take a strategic lead on operations and quality in addition to deputising for the CEO across the organisation.

The successful post holder will:

  • Lead on delivering quality, client outcomes, efficiency and value for money for all of our stakeholders
  • Develop our client services, create and mobilise opportunities for growth through effective stakeholder engagement, and securing strategic partnerships / alliances
  • Work as an integral part of the Senior Leadership Team to embed the new five-year plan and the Charity’s values, ensuring service delivery supports the overall business strategy and plans of St Anne’s
  • Ensure the Board of Trustees receive regular and robust assurance on quality and value for money

Candidates will need to demonstrate:

  • Board level experience in a health or social care setting (private/public/not for profit)
  • Responsibility for setting/influencing strategic direction of an organisation and evidence of senior leadership
  • Experience of working in the disability or wider social/health care sector
  • Experience of leading extensive operational delivery, improving client outcomes, developing person centred delivery and developing client pathways
  • Evidence of setting ambitious attainable targets and of leading and implementing innovative solutions, and complex change and modernisation programmes designed to improve quality and services within tight financial constraints
  • Evidence of leading and inspiring organisational change
  • Experience of leading clinical engagement with a track record of delivering initiatives to continuously improve the quality of care and client safety
  • Evidence of whole organisation oversight and ability to effectively deputise

The successful candidate will be responsible for:  

  • Service delivery for 90 clinical and support services covering LD/Nursing/Mental Health/Homeless/Supported Housing/Drug/Alcohol/Domestic Violence
  • Head of Quality & Continuous Improvement Team / Clinical excellence
  • Operational Area Managers and respective 1,150 front-line staff
  • Supporting 1,600 clients and supporting them in achieving their personal outcomes
  • Growth mobilisation alongside Business Development Directorate
  • Deputising for CEO

St Anne’s Community Services offers the following benefits:

  • Working in a values-driven organisation where 95% of our services are currently rated ‘Good’ or higher by CQC, and we aspire to even higher standards
  • A competitive range of benefits
  • Opportunities for ongoing training and career development
  • Access to a 24-Hour Employee Assistance Programme

Closing Date: 9.00am on 26th February 2021

Interview Date: First Stage Interview – 4th or 5th March 2021

Second Stage Interview – 11th and 12th March 2021

We want people from underrepresented groups such as disabled, Black and Minority Ethnic (BAME), Lesbian, Gay, Bi and Trans (LGBT+) communities to succeed at St Anne’s and our policies and procedures ensure that this can happen. Read more about our approach to diversity and inclusion here

St Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long term health conditions in to our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job.