Job Description

Post: Head of Membership Services
Grade: £36,487 - £39,510 (RU07 point 29 - 32 including London Weighting)
Application Deadline: 12.00noon Tuesday 2 March 2021
 
Role Overview
The Head of Membership Services will take the lead to develop, administer and coordinate the student engagement elements of the Union’s non-commercial areas.  The post holder will produce and deliver an operating plan aligned to strategy and lead a team to deliver student activities, student voice functions including democracy and representation, academic advice, governance support and the Growhampton project.

The post holder will be line manager to the assigned membership services staff and responsible for setting and monitoring departmental objectives and multiple budgets including student group finances. They will also be responsible for providing support to the sabbatical officer team and building strong and lasting relationships with internal and external stakeholders.

They will also develop data collection and analysis systems that produce high-quality insights to ensure elected officers, senior management and trustees are equipped with detailed membership service performance information to guide the union’s measurement of its effectiveness.

The post holder will endeavour to continually develop the suite of membership services available to students, ensuring they are reflective of the demands, needs and aspirations of our diverse population of members.

Now is as an exciting a time as ever to join our organisation at senior management level. We will be embarking upon a strategic review exercise in 2021 which the Head of Membership Services will play an active role in the development and implementation of the new strategy.