Job Description

The post of CEO/Operations Manager will be central to the growth and development of Integration Support Servicesand will play a leading role in the promotion of positive policies and practices on issues relating to Migrants, Refugees and other BME groups.

Integration Support Services (ISS) is a small charity based in Harlow, West Essex which consists of a small team of paid staff and volunteers. The charity provides various services for the local community of migrants, refugees, asylum seekers and BME groups living in Essex and Hertfordshire. The examples of the services provided by ISS are English lessons for adults, social events, talking groups, immigration advice, women’s group, children’s Saturday club, hate crime report centre, etc.

The CEO/Operations Manager will have executive responsibility for the strategic development and management of the organization, the preparation and implementation of the ISS strategic plan as developed, and for the growth and expansion of the organisation, under the supervision of and with the support of the Board of Trustees.

Reporting to the Chair and the Board of Trustees/Directors, the CEO/Operations Officer will have overall responsibility for service delivery, advocacy, policy development and research programmes.

The Covid 19 pandemic caused the charity to move all its services online. Previously we had a predominantly face-to-face service delivery model. We are financially stable with good funder relationships.

Integration Support Services has a track record of good service delivery since it was founded by a group of migrant volunteers in 2007. This is due in no small part to the dedication and hard work of our staff and volunteers.

ISS board of trustees keenly anticipate the challenge of 2021 and beyond: we are looking for a Chief Executive who can share this challenge by planning strategically, delivering change, providing leadership and piloting us confidently through rapidly changing times. The board are confident that with the right leadership ISS will be able to overcome all difficulties and turbulent times in our way.