Job Description

The Community Centre Manager will play a key role in ensuring the management and smooth running of St Hugh’s Community Centre. An important aspect of the role is to develop the business following the impact of Covid-19. This will include implementing a new hot desking service and identifying new opportunities by means of effective marketing, networking, and local outreach in conjunction with our Community Organiser.

Working closely with the Trustees and other staff and local statutory, voluntary and commercial sector organisations, the Manager will work to ensure the Centre is an accessible, well-managed facility that operates within a sustainable framework for the benefit of local residents and organisations.

The Manager will be given a high degree of autonomy and will be self-motivated. The Board of Trustees, as line manager, will support and mentor the new Manager to aid her/him in achieving their full potential within the role.

Main Duties and Responsibilities

• To manage the operations of the Centre in accordance with the parameters of and under the direction set by the Trustees.
• To develop services and facilities in accordance with the aims of HLCA. Including but not limited to the implementation of a hot desking service to reduce self-isolation.
• To encourage local services and activities to be run from the Centre, for example open days, social events, public meetings, advice services and training/classes.
• To oversee and take the lead role in external funding opportunities.
• To develop and implement procedures for the effective management of volunteers.

• To ensure that the building is suitably maintained through cleaning and maintenance programmes and external service contracts.
• To be responsible for health and safety in the building including, in conjunction with the Trustees, the review and updating of policies and procedures.
• To liaise with all staff and users to ensure the smooth running of the Centre and its activities.
• To be responsible for petty cash with some basic accounting duties.

Personal Qualities
The Manager will have a strong commitment to helping members of the community get involved with the Centre. The Manager will also need to be self-reliant, energetic, able to work on their own initiative and to prioritise activities.

The continued success of the Centre will depend heavily on the organisational skills of the Manager and their ability to communicate effectively with all members of the community and work alongside colleagues, partners and Trustees.

Skills and Abilities

• Proven experience in the voluntary sector or community development
• A professional attitude and approach to the management of the Centre
• Experience of fundraising for charitable organisaions
• Excellent written and verbal communication skills
• Customer service skills
• Confident, self-motivated, innovative and able to work under pressure
• Able to prioritise work and demands
• Able to work collaboratively
• Able to work flexible hours when required

Education and Training

• Preferably educated to A-level or equivalent work experience
• Computer literate with a working knowledge of Word and Excel, and preferably Quickbooks, although training in this area will be provided if required.

Other

• A strong commitment to community-based services
• Able to work occasional evenings and weekends and attend the Centre at short notice
• Consent to an enhanced DBS disclosure
• Holiday entitlement 14 days including bank holidays.

• Work place pension
• Relevant training opportunities will be offered and the Manager will be expected to attend both internal and external training as required.