Job Description

Thank you for your interest in the Journey Makers Project.  Below is an overview of the Journey Makers Volunteer role.  As the restrictions are lifted and people start returning to work and making more use of public transport, we need people like you.  Volunteers play a really important role in the UK, especially in difficult times.  A community thrives when its members rally to support each other – barriers are broken down, inclusion happens, care is shared.  We salute your willingness to be one of those that make your community better.

Journey Makers Volunteer Programme

Volunteer Role Description

Volunteering Matters uses the unique power of volunteering to bring people together and build stronger more resilient communities across the UK. People-led and impact driven, we’re a national charity that is deeply embedded in local areas across the UK.

On behalf of The Department of Transport, Volunteering Matters are coordinating a nationwide volunteering programme called Journey Makers, to assist travellers at transport hubs as lockdown restrictions begin to ease.

The Volunteer Role:

The main role of a Journey Maker will be to provide support and guidance for the public at participating transport hubs across the UK and providing a welcome environment for people returning to work. The participating transport hubs could include major interchanges, trams, bus stations or undergrounds. All volunteers will be provided with training, Face-coverings and a HiViz jacket clearly showing you are a volunteer.

Volunteers WILL be:

• Welcoming passengers to the station
• Supporting passenger flow in and out of stations
• Guiding passengers through new designated social distancing safe pathways
• Encouraging passengers to use face coverings (in line with government advice)
• Providing clear and concise verbal instructions to people moving through the station
• Reassuring passengers and answering questions
• Fully supported and safeguarded by the transport hub and a volunteer liaison
• Provided with PPE and a high-visibility vest clearly stating you are a volunteer
• Reassured by receiving training and an induction before you start

Volunteers WILL NOT be:

• Fulfilling any aspect of an employee’s role
• Expected to know timetable information
• Asked to compromise their safety

Skills and Attributes:

• The ability to confidently communicate with commuters
• The ability to show enthusiasm and have a sense of humour
• Flexibility and resilience
• Be fit and healthy

This is a great chance for you to get the benefits of volunteering by giving something back to your community and make a difference to others.