Job Description

We are looking for a highly motivated individual with excellent customer service and communication skills to join St Pauls Advice Centre as a Reception Administrator.

St Pauls Advice Centre aims to reduce poverty by delivering advice and advocacy services covering a range of social welfare law issues. Need has grown as the recession has increased poverty and reduced support services, and our work is now, more than ever, vital for ensuring access to justice for all.

The role involves working on reception greeting St Pauls Advice Centre clients and other visitors, helping to identify issues and dealing with requests for information. You will be responsible for answering incoming telephone calls, distributing post and messages and liaising with other team members as needed. The role also involves supporting other members of the staff with administrative tasks.

You will have strong communication and interpersonal skills and enjoy working in a diverse and challenging environment. You will also have the desire to help and support people and a willingness to get involved with the services SPAC provides.

We are looking for someone who has: excellent communication, organisational and analytical skills; is a strong team worker; speaks Somali and can demonstrate respect for diversity.

(Speaking a community language [Somali] for the post of Reception Administrator is a Genuine Occupational Requirement (GOR) as per schedule 9 of the Equality Act 2010).

We are proud of our accreditation as a Living Wage employer and we offer flexible working and a generous benefits package: 

• Salary: £20,095.20 actual (£25,119 full time equivalent)
• Working hours: 28 hours per week
• Permanent contract
• Annual Leave: 30 days per year plus bank holidays (pro rata)
• Extra 3 days annual leave between Christmas & New Year (pro rata)
• Pension Scheme: 5% employer’s contribution
• Flexible working hours

Closing Date: Monday 24th June 2024 (5 pm)

Interview Date: Wednesday 3rd July 2024

Full job description, person specification and details of how to apply are available on the SPAC website.

No CV’s or agencies please.