Job Description

• Join Our Board of Trustees: Help Us Champion Change at Citizens Advice
• Closing date: 12/01/2025
• Department: Chief Executive Office
• Location: Remote within England and Wales
• Employment type: Trustee
• Hours Per Week Trustees are expected to contribute between 10-14 days per year, including ad hoc activities and advice, often by email or in online meetings.
• Job posted date: 02/12/2024

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are Citizens Advice—the people’s champion. We empower individuals with the knowledge and confidence they need to move forward, no matter who they are or what challenges they face.

We are currently seeking an experienced legal professional to join our Board of Trustees, and support our purpose as a charity. This role offers a unique opportunity to bring your legal expertise and broader experiences to our Board, adding significant value and insight to our work.

The ideal candidate would bring trusted legal thinking and be legally qualified, combined with sound judgement, strong interpersonal skills, emotional intelligence, and a collaborative approach to working with others. It would be ideal for candidates to also have lived experience of the Citizens Advice service and/or lived experience from a personal or work perspective of specific intersectional challenges certain marginalised communities face.  

We encourage individuals to apply who may not have prior experience as a trustee but are keen and motivated to contribute to our important work. Fresh perspectives and dedication to our purpose and missions are what matter most.

The trustee role involves ensuring Citizens Advice delivers on its purpose and missions. Trustees should drive positive change, develop productive relationships with the executive team; equally supporting and holding to account for organisation performance. 

We are looking for a strategic thinker who can provide constructive challenge, support and guidance to both the Board and executive team, helping us navigate the challenges and opportunities ahead with focus and clarity.

We strongly encourage applications from people with diverse backgrounds and experiences, ensuring that our Board reflects the communities we serve.

We hope you will consider making an application to join our Board as Trustee of Citizens Advice.
To apply, please provide:

• A CV (no more than three sides) or equivalent biographical information.
• A short covering letter that explains your motivation, suitability, availability and confirms that you would not be subject to any conflict of interest.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants