Job Description

With a strong and impressive management track record, you will see this post as an opportunity to grow with the organisation and continue to build on our excellent reputation within Waltham Forest.

The scope and challenge of the role

The scope of the role is wide and requires resilience, sound judgement, experience and knowledge, and solid management. 

The Supported Housing Operations Manager is responsible for the delivery of Branches Hostel’s operational aims through the services we provide to clients in a 27 bed hostel. Working closely with the Chief Executive the role also shapes the strategic direction of the organisation and will be a key part of our growth plans.

Based at the hostel this is a demanding, hands on and varied role that will oversee first rate needs-led support services to a client group with multiple complex needs; leading teams and directly managing staff; balancing highly-effective housing management and proactive management of partnership relations. 

The role will maximise income for the organisation through effective management of voids, service charges and rent contribution payments, and of welfare benefits relevant to the client group.

Overall purpose

- Provide leadership and management within the strategy, aims, ethos and values of the organisation.

- Oversee all areas of service provision providing professional, needs-led services supporting people with multiple and complex needs.

- To ensure that resident engagement and therapeutic approaches to support are at the centre of all service provision.

- To ensure operational performance remains high and improves, including effective income maximisation.

- To ensure that services meet the requirements of service specifications and are responsive to the priorities of key stakeholders.