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Service Accreditation Manager
The British Society for Rheumatology

Job Description

The main purpose of the role is to develop and co-ordinate a new clinical accreditation scheme for rheumatology services. Service accreditation is a quality improvement process whereby the performance of services is assessed against established standards through a combination of self-assessment and external peer assessment. This will provide a number of benefits to patients, clinicians, service managers, commissioners and regulators by:

  • encouraging continuous quality improvement in processes and patient outcomes
  • reducing risk and increasing patient confidence in services
  • improving the management and efficiency of services
  • accelerating adoption of innovation and transformation
  • improving workforce development and education
  • raising the profile of the specialty

Key relationships

  • President of the British Society for Rheumatology (BSR)
  • Project working group for service accreditation
  • BSR Director of Clinical Affairs
  • BSR Director of Operations
  • Service assessors

Key duties of the post-holder

  • To co-ordinate a working group to develop the framework and standards for the accreditation of rheumatology services
  • To co-develop, pilot and launch a working scheme for accreditation
  • To oversee the running of the scheme including arranging assessment visits, co-ordinating report writing and disseminating results
  • To arrange the training of assessors
  • To work with operations team to attain inspection body status for BSR

Specific duties

Project Co-ordination

  • To co-ordinate a project working group to deliver an effective and sustainable scheme for the accreditation of rheumatology services
  • To work with group to develop robust criteria by which rheumatology departments are assessed
  • To work with BSR operations team ensure BSR gains and maintain its inspection body status
  • To pilot the proposed scheme and gather learning to inform its roll-out
  • To co-ordinate assessment visits post-launch and establish a robust system to capture and disseminate results
  • To co-ordinate recruitment and training of assessors undertaking site visits
  • To develop appropriate financial and governance processes for the project

Communications

  • To develop initiatives to encourage participation in the scheme
  • To collaborate with marketing colleagues to ensure that the scheme is promoted effectively with outputs disseminated through appropriate channels
  • To be main point of contact for queries about service accreditation from members

Management and resource mobilisation

  • To monitor plans and budgets effectively throughout the year to ensure that expenditure is within agreed budgets for service accreditation
  • To ensure that service accreditation scheme aligns with other key work programmes within BSR
  • To contribute to the BSR’s strategic and annual planning processes and ensure key issues are brought to the attention of the senior management team

Other duties

  • To adhere to the Nolan Standards and Code of Conduct and Accountability
  • To carry out other duties as may be required by the CEO, President and BSR Board of Trustees
  • The above list is not exhaustive and the post holder may be expected to undertake other duties, including deputising for the Director of Clinical Affairs. 

PERSON SPECIFICATION

Knowledge Training, experience & qualifications

Essential

  • First degree, or equivalent
  • Experience of managing complex projects and budgets
  • Experience of developing and implementing robust administrative processes
  • Excellent written and oral communication skills, including ability to communicate to a variety of stakeholder audiences
  • Excellent attention to detail
  • Experience of working with committee structures and developing working relationships with others
  • Capacity to perform complex tasks under pressure and manage competing deadlines

Desirable

  • Experience of working for a membership organisation
  • Experience of working in the health sector
  • Evidence of additional qualifications
  • Experience of developing a scheme to assess service performance

Applications:

Send a CV and covering letter to us

Closing date for applications: 2 September 2018

We endeavour to respond to all applicants within 7 days of the closing date, but due to volumes received this isn't always possible. If you're not contacted within 7 days of the closing date your application on this occasion has not been successful.

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