Job Description

Every day in the UK, 14 babies are stillborn or die shortly after birth.

Sands is the leading stillbirth and neonatal death charity and exists to reduce the number of babies dying and to support anyone affected by the death of a baby, before, during or shortly after birth.

Sands is looking for an experienced Bereavement Support Services Manager to lead and support the development of our Bereavement Support Services Team, including the telephone helpline, online community, Bereavement Support Ap, print materials, social media and provision of support to individuals via email and by telephone.

This a high-profile and rewarding role which will involve ensuring that all those approaching Sands for support receive an excellent service that meets their individual needs, that the quality of support provided remains consistently high and all team members are appropriately managed and supported.

With demonstrable experience of delivering and managing bereavement support services to a high standard, you will possess a good understanding of grief theory and bereavement support and be qualified accordingly.

As this role will require you to manage a team of home-based staff based in various locations throughout the country, you will have excellent people management skills and be able to support and motivate the colleagues in your team.

You will have outstanding verbal and written communication skills and be able to develop high quality services which remain responsive to the changing needs of external stakeholders. With excellent relationship building skills, you will demonstrate a high level of empathy in all aspects of your work.

A high level of project management skills is essential, as is the ability to produce excellent statistical reports and analyse data and trends.

Please note this role is a job-share role working 17.5 hours per week.