Job Description

The Director of Delivery will lead, direct and manage service and business operations across the organisation. They will work with external partners and linked providers as necessary and be responsible for all aspects of service operations, ensuring delivery of services in line with contract and funder requirements, thus achieving high quality and positive outcomes for beneficiaries (whether organisational or individual).   

The Director of Delivery is a new, senior role within the charity and we expect the post-holder to play a proactive and productive role as a member of the organisation’s small Senior Management Team.

The Director of Delivery will personally line manage all of our current service and programme managers, ensuring that service / programme operational plans (including KPIs) and individual staff work plans are in place and being adhered to. 

The post-holder will have wide-ranging responsibilities for the performance and development of internal services and operations. As such the post offers significant opportunities for innovation and the adoption of new areas of work, alongside development and growth of existing services.