Job Description

Richmond Advice and Information on Disability (Richmond AID) are looking for an enthusiastic, hardworking and highly motivated person to join our team.

Benefits Advisor

Salary: Pro rata of £22,065 to £27,800 incl OLW depending on experience.

Closing Date: 10am on Wednesday 16th October 2019

Contract: part time 21 hours per week

This post is for 21 hours per week and will be on a fixed term contract for 1 year. It is likely the role will continue beyond one year. Further hours may be available at peak periods.

The Benefits Service provides disabled people and carers with one-to-one confidential advice on disability benefits including support with form filling, application forms and appeals, outreach work and home visits. This role will be based in the Richmond borough and you will work with our experienced team of benefits advisors.

Our clients are often in very difficult and challenging circumstances. This role requires someone who is resilient, empathetic, organised and has attention to detail. You will enjoy empowering people and making people aware of their rights and entitlements. You will have a background in advice giving, with knowledge of welfare and benefits, particularly those for disabled people and carers. The work can be stressful at times with a lot of pressure and deadlines, but it can also be very rewarding.

We welcome experienced benefits advisors and less experienced advisors to apply for this role. Training can be provided and our priority will be to get the right skills and approach. You may be experienced and interested in developing your management skills which we also welcome. You can receive some on the job training and one to one support from our team and we can provide comprehensive training courses for you to develop your skills.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.