Job Description

Regional Heads of Services (A & B)

Responsible for: (shared equally between A & B)
Recovery Coordinators x 6
Referral & Monitoring Coordinator x 1
Senior Coaching Practitioner x 1

Reports to:
Chief Executive

Employment term: Full Time/Perm (37hours) to start at 35 hours per week with the view to go back to 37 hours

Salary: Starting Salary £31,846 up to £36,571 per annum, pro rata

(2 months’ notice period)

Position based in: Oxford, Oxfordshire

Benefits: EAP, Individual Training Budget, Pensions, Childcare Vouchers, Travel loan, Eye Care scheme, Cycle to work scheme, 33 days holiday inclusive of bank holidays, one month unpaid sabbatical after five years’ service

About Restore

Restore works in Oxfordshire with people who have severe and enduring mental health problems. We know that everyone has talents and abilities, and the capacity to make a valuable contribution to the community. We believe that people with mental health problems have the right to work, the right to the support they need to gain employment and lead fulfilling lives.  We also believe that the stigma associated with mental health problems damages the whole community and in all we do, we work to challenge this discrimination.

Restore provides Recovery Groups and a Coaching Service. Coaching provides one to one support enabling members (service users) to achieve their aims. Restore's coaching activities focus on supporting people to achieve paid work, after a period of illness, to start volunteering or start or return to education. Some coaches are embedded within Recovery Groups, and others work within hospital or community settings.  Recovery Groups provide members with the opportunity to work on their journey of recovery together through therapeutic activity such as gardening, woodwork, catering or craft based activities.

Restore has six sites in Oxfordshire (four in Oxford, one in Didcot, and one in Banbury), plus two sub-contracted sites (in West and South Oxfordshire) and staff who work across a range of other sites in the county.

Restore also leads on the delivery of the Oxfordshire Recovery College, an innovative shared learning environment for people with mental illness, their families, carers and professionals.

Restore also offers Mental Health First Aid training and Working With Mental Health courses, the former aimed at both individuals and organisations, the latter aimed specifically at the corporate sector.

Overall aims of the post

The Regional Heads of Services are jointly responsible for the operational delivery of Restore’s high quality recovery and coaching services, each taking the lead for a cluster of services in separate geographical areas and engaging in matrix-style management for the specialist lead for coaching.  The roles will entail complex partnership engagement (including the delivery of services as part of the Oxfordshire Mental Health Partnership), overseeing quality, service review and development, member and carer involvement, income generation through sales and strategic planning and implementation.

Initially, these services are split geographically as follows (this may change of time as Restore grows and develops):

“A” covers recovery and coaching groups at Elder Stubbs (Oxford), Littlemore (Oxford) and Fleet Meadow (Didcot)

“B” covers recovery and coaching groups at Beehive (Oxford), Garden Café (Oxford) and Orchard (Banbury)

General aims:

• To lead and develop a range of recovery and coaching opportunities for the benefit of people with a range of significant mental health challenges;
• To ensure that Restore’s members are supported in defining their personal recovery goals and in recognising and using their abilities;
• To enable people with mental health challenges in Oxfordshire to access trained support to obtain and keep paid work, or to return to education;
• To assist employers to support their employees with mental health challenges, through the delivery of specific mental health training programmes;
• To promote the work of Restore with local and regional stakeholders, including peers and competitors;
• To identify new business opportunities for Restore.
• To maximize the income generation potential of cafes and shops

Specific Responsibilities (to be shared between both Regional Heads of Services)

Leadership of Services

• Lead the development and delivery of a range of creative, high quality services to enable the recovery of people with a range of mental health issues
• Using matrix-style management, work with the Senior Coaching Practitioner to develop and implement a range of coaching services, delivered by both staff and volunteers in a variety of locations
• Ensure that robust policies and procedures are developed, regularly reviewed, communicated and implemented consistently, particularly around the areas of risk management, health & safety and safeguarding 
• Create and deliver highly effective referral processes, in line with contract requirements and best practice
• Oversee the development and delivery of appropriate quality assurance systems across all services
• Develop and maintain a prominent level of mental health expertise within Restore

Strategy and management

• Ensure that all staff and volunteers receive high quality support and supervision to the benefit of Restore’s members, and that this is consistent across all services
• Maintain maximum consistency and cohesion between recovery sites through excellent communication, routine on-site presence, effective use of meetings and other initiatives to encourage the sharing of good practice and ideas
• Develop, implement and manage performance in respect of strategic and business plans and budgets, taking appropriate action and reporting as required
• Work with the Chief Executive and other colleagues on the development of Restore’s overall strategy and vision, and subsequent business planning

Partnerships and contract delivery

• To support the ongoing development of the Oxfordshire Mental Health Partnership (OMHP) at an operational level, representing Restore at relevant meetings and supporting the Chief Executive at a strategic level
• To develop and maintain effective working relationships with key stakeholders within OMHP
• To engage and support subcontracted delivery partners (Root & Branch and Bridewell) to achieve the values and objectives of the OMHP contract
• To seek out and engage with other stakeholders to develop creative new partnership opportunities for the benefit of Restore’s members
• Ensure the efficient administration of services, including the management and maintenance of appropriate data collection methods, while identifying and rectifying any areas of concern ina timely manner
• Ensure that all reporting requirements of funders are met, promptly and efficiently

Business promotion

• Develop and maintain successful income generation projects to meet annual targets
• Work with the Head of External Relations to promote Restore’s services, raise awareness of mental health issues and challenge stigma in the wider community

Other

In conjunction with the Chief Executive to work strategically to achieve Restore’s strategic aims for Equality & Diversity

General or standard requirements

Equalities

Uphold Restore’s Equality and Diversity policies and practices to ensure we are Equality Act 2010 compliant.

Safeguarding

Safeguarding is everyone’s responsibility and employees are required to be familiar with and adhere to Restore’s safeguarding policies and procedures at all times.

Health and Safety including risk management

All employees have a duty to ensure that a safe working environment is maintained, this includes managing risk within their area of responsibility and following Restore’s H&S policies and procedures.

Confidentiality

Ensure all data is treated as confidential and that disclosures are consistent with Restore’s policies and procedures in this area.

Code of Conduct and Customer Care

Act at all times in accordance with Restore’s staff code of conduct to ensure a professional service is provided to colleagues, members, other partners and stakeholders.

Person Specification 

You will have an understanding of the sector, and empathy with people with mental health problems is vital. Restore needs people who have the ability to cope with limited resources, seize opportunities and think creatively. Awareness of the stigma and other issues surrounding mental illness is important, as is the ability to remain calm under pressure when dealing with sensitive staffing or member issues. 

Essential Requirements

• Educated to degree level or equivalent.
• A relevant professional qualification e.g. social work, MH nursing, OT, or coaching qualification
• At least two years’ experience in the voluntary sector or similar experience in a social care setting, including budget management experience.
• Significant experience of managing staff and teams
• Experience of working with people with mental health problems
• Knowledge of current policy and good practice in the field of mental health recovery, coaching, employment and learning support for vulnerable people including funding streams.
• Excellent listening skills and communication skills (both written and verbal) with clear evidence of ability
• The ability to coach and the ability to develop this skill in others
• Ability to motivate and inspire others and translate learning into effective and committed practice
• Ability to devise, implement and maintain accurate documentation
• Excellent time management skills with an ability to manage a range of objectives
• A demonstrable awareness and commitment to anti discriminatory practice
• Demonstrable IT literacy and confidence in using the Microsoft Office suite of applications

Desirable Requirements

• Experience of supporting people into work and/or voluntary activity
• Experience of representing an organisation to a range of external audiences
• Experience of delivering training
• Car driver/owner

Other work related criteria

• Willing and able to undertake occasional evening and weekend work
• Willing and able to undertake regular travel within the county and occasionally elsewhere in the UK 

Any offer of employment is subject to a satisfactory Disclosure and Barring Service check.

There is a probation period of six months for new employees, during which time your employment will be monitored. Your employment will be subject to you completing your probationary period to the satisfaction of Restore.