Job Description

We are looking to for a dynamic, passionate and experienced Services Manager to lead on and improve the quality of our existing services. The ideal candidate will have extensive project management experience and partnership working. 

We operate a busy Centre in Nottingham, providing advice, advocacy, practical support, social & educational activities. In the last year, we supported over 2,000 people and have diverse workforce of 41 staff and over 200 volunteers. 

Job Summary

The postholder will be a member of NNRF’s Senior Management Team, contributing to the overall management of the organisation and have responsibility for managing several programmes – viz: the Vulnerable Persons’ Resettlement Programme, Into the Mainstream (Healthcare Access), The Youth Project and the Children & Families Service.

Duties will include:

• Responsibility for the delivery of the above services to the highest standards.
• Supervising and supporting programme staff and volunteers
• Liaison with partner organisations, funders & other relevant bodies
• Programme financial management & monitoring
• Ensuring service user involvement
• Deputising in the Director’s absence.

This role would suit someone who has experience:

• Working in a culturally diverse environment with vulnerable people, preferably with asylum seekers and refugees.
• Ability to work collaboratively with a wide range of external agencies, building & nurturing partnerships to enhance services.
• Staff management role, providing supervision, appraisal & support.
• Working with & supporting volunteers.
• Managing contracts, service level agreements & grants
• Financial management including setting budgets & monitoring expenditure.