Job Description

Mothers’ Union are looking for a creative and well-organised individual with strong customer service skills and, ideally, experience of maintaining an online shop, to join us as E-commerce Retail Officer  and play a vital role within our trading company’s retail team.

This is an exciting time to join Mothers’ Union. Established in 1876, we are a membership organisation with over 60 affiliated local charities in Britain and Ireland and over 600 worldwide – and we're still growing. Our trading company, MU Enterprises, aims to make a tax-efficient profit for the Charity whilst working to support the general direction of the Charity. Its retail team has an annual turnover of c. £400k and staff of five covering an online gift shop, mail order catalogue, despatch and warehouse. Their remit is to source, produce and sell gifts, diaries, greeting cards, jewellery and other small gift items to raise revenue for Mothers’ Union. And, in 2019, they have exciting plans to grow. Have you got what it takes to join them in this customer-focused role?

As an E-commerce Retail Officer, you will:

• Ensure all online shop content is accurate and up to date, including products being correctly featured and new products uploaded when instructed.
• Act as first point of contact for online customer support and monitor and maintain the back-end of the online shop, ensuring information and reports are accurate.
• Ensure the online shop is effectively marketed and actively promoted to encourage traffic and increase revenue and ensure retail social media sites are promoted and updated on a daily basis.
• Be responsible for writing SEO content to increase our online presence and searchability and continuously research new ways to gain followers, increase awareness and market the online shop.
• Use online shop data and Google analytics to update the Retail Manager on activity, sales data and income.
• Help to create PDFs, flyers, newsletters, online shop and social media advertising for products.
• Answer Sales Office phone calls taking customer orders.
• Processing customer orders when needed.

To succeed as an E-commerce Retail Officer, you will need:

• Lots of creativity and vision plus strong time management, customer service and multi-tasking skills.
• The ability to write SEO content and product descriptions and upload product content and images.
• Experience of extracting information from Google Analytics and writing reports.
• A flair for creating advertising banners and updating and managing social media platforms whilst ensuring brand identity is met.
• A helpful, well-organised approach, a team ethos and the ability to work to deadlines and offer ideas to support the growth of an online shop.
• Preferably, experience in InDesign and Photoshop software.

There is far more to Mothers’ Union than you might imagine. We are an exciting and growing grassroots charity with over 4 million members in 83 countries bringing Christian care for families right at the heart of communities worldwide. It is a goal that we actively pursue through our faith, programme work, advocacy and policy campaigns.