Operations and Business Development Manager
include.org

Job Description

Join our unique and award-winning charity and use your skills to help us build our future. An exciting opportunity for anyone with passion, drive and enthusiasm looking for a leadership role in the third sector.

Include tackles the issue of communication difficulty as a community, in a fun and innovative way.

We provide creative speech and language therapy-based activities which build confidence and skills in people with communication difficulties due to learning disabilities, autism or dementia and provide training for communication partners.

About the role

Include was founded in 2018, in response to an identified lack of opportunity and support for people with communication needs and has grown steadily ever since. This post has been created in response to that growth and achievement.

The Operations and Business Development Lead will play an important role in overseeing effective organisational service delivery and working closely with the CEO to develop the role of the charity within Surrey and beyond. The role requires overseeing delivery of key projects, managing a small team of staff and volunteers, developing long-term business plans and curating relationships with new partners and funders to ensure Include has the resilience to deliver against its mission into the future.

As OBD Lead, you will be a key member of the Senior Leadership Team working with the CEO, Finance & Data Lead, Communications & Partnerships Lead & Clinical Lead to develop and deliver Include’s core services and processes, with an eye for sustainability, impact and long-term growth.

This is a hybrid role. You will be asked to assist at events or performances, in addition to regularly attending sessions and meetings.

Key Responsibilities:

Operations Management

  • Develop, support, and improve service delivery of key activities
  • Review and improve impact measurement processes
  • Review and improve policies and procedures
  • Review and improve governance frameworks
  • Manage a team of staff and chair meetings
  • Support with HR functions and structural
  • Prepare and create reports for the benefit of CEO and board of trustees

Business Development and Fundraising

  • Develop new relationships to improve the profile and reach of the charity
  • Support the fundraising team with grant applications, community fundraising, donor management or corporate support as required
  • Identify new revenue streams and opportunities
  • Oversee, develop and support the funding strategy to ensure financial resilience
  • Develop and update the organisation’s business plan
  • Work with the senior leadership team to set achievable KPIs
  • (Potential to develop fundraising qualification through apprenticeship)

 Event Management

  •  Manage and coordinate Include events
  • Evaluate event delivery and ROI

Volunteer Coordination

  • Oversee and support volunteer recruitment including supported volunteers

Please see attached Job Description and Person Spec for more detailed information. 

The client requests no contact from agencies or media sales.

Application Instructions

Please let us know if you need any reasonable adjustments to apply