Job Description

As Advice Service Manager you will play a key role bringing about changes and improvement in the service. You will have scope to develop and lead a team of staff and volunteers as a vital member of the management team in a stimulating environment. There is real potential for personal development and professional satisfaction,

You primary role will be to manage, supervise and develop a team of staff and volunteers to deliver a high quality advice service across all channels to help clients resolve the problems they face.

Your main duties will be:

• Team Leadership
• Service Delivery and Quality
• Learning & Development

You will be able to demonstrate good influencing and communication skills and a track record of successfully supervising and managing people, ideally in an organisation where standards and procedures are important. Customer focused, you will have a keen interest in improving services for the local community and in social policy work. You are likely to be working within a Citizens Advice environment or similar environment as Advice Service Manager or a Supervisor who is ready for the next step.