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Telephone and Referral Centre (TARC) Co-Ordinator, italk - Part time 30 hours a week
solent mind
  • Salary £18,365 - £19,777 pro rata per annum
  • Location Eastleigh, Hampshire, South East (On-site)
  • Job Type Permanent
  • Category Admin
  • Sectors Mental Health
  • Job Reference : coordoct17

Job Description

Do you want to work for an established and respected local Mental Health Charity?

Solent Mind is the largest third sector provider of mental health services in the Hampshire region offering a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support.  

We run the italk service in partnership with Southern Health NHS Foundation Trust which is one of the largest Improving Access to Psychological Therapies (IAPT) services in the country providing Step 2 and Step 3 therapies.

We are currently recruiting for a Telephone and Referral Centre (TARC) Co-Ordinator, Part Time: 30 hours per week over 5 days, based in central Eastleigh

We are looking for a part time Co-Ordinator to join our busy Telephone & Referral Centre (TARC) at italk.

The successful candidate will be a key supervisory member of the TARC team, whose main responsibility is to ensure the Patient Liaison Administrators (PLAs) adhere to and manage the italk Referral System to the best of their ability. You will be expected to be flexible in your workload, providing direct line management and supervision to the PLAs (and volunteers when required) to maintain an effective and motivated team, as well as providing support to the TARC Manager.

The role will also incorporate speaking to patients with mild-moderate mental health problems to ensure they are booked appointments and the busy main phone is covered and monitored to a high standard. This may mean a variation in workload throughout the week between supervisory responsibilities and covering the PLA or Volunteer Co-Ordinator responsibilities when required.

We are looking for someone with strong interpersonal skills and the ability to deal with a diverse range of people. Experience of managing or coordinating projects/staff is essential.

In return, we offer a vibrant and friendly working environment with excellent benefits, including 25 days holidays plus a contributory pension scheme.

For more information on this vacancy please go to the job vacancies page on the Solent Mind website.

Closing date for receipt of completed applications:  5.00pm Monday 30 October 2017

Interview date is still to be confirmed

Please note, we do not accept CVs & we do not accept applications from recruitment agencies

Solent Mind welcomes applications from all of the communities in which we work.

Appointments are made on merit.

Charity registered No:  1081116

Registered with limited liability in England and Wales No:  4004500