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WZ Supporter Services and Membership Coordinator (Part-Time / Permanent)
zsl
  • Salary £13,293 (FTE: £22,155) - Inclusive of Weekend Enhancement
  • Location Dunstable, Bedfordshire, South East (On-site)
  • Job Type Permanent
  • Category Admin , Advice, Information
  • Sectors Animal
  • Job Reference :

Job Description

About Us:

The Zoological Society of London (ZSL), a charity founded in 1826, is a leading international conservation, science and education charity. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries around the world and through education and engagement at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.

Role Profile:

ZSL is looking for a Supporter Services Coordinator to join our busy Supporter Services and Membership Team, based at ZSL Whipsnade Zoo. The Supporter Services team is a single point of contact for general enquiries, members and donors, as well as being the portal through which other ZSL products and experiences can be sold and booked. Contact with supporters will be made via inbound and outbound phone calls, email and face-to-face in order to maximize revenue for ZSL.

Person Specification:

The ideal candidate will:

  • be educated to ‘A’ level standard or equivalent (a qualification in customer service would be desirable).
  • have a good working knowledge of a customer relationship management system within a charity or commercial environment; a good working knowledge of Raisers Edge would be advantageous.
  • be comfortable speaking to people over the telephone dealing with queries.
  • have excellent numerical, written and oral skills, as well as excellent interpersonal and customer care skills too; experience working in a customer service department within a charity would be an advantage.
  • be objective and target driven; highly organized and able to work well under pressure
  • have an understanding of Bankers Automated Clearing Systems (BACS) and HM Revenue & Customers (HMRC) in regard to Gift Aid. 

Please note: This is a 3 day a week contract working Friday, Saturday and Sunday.The candidate will work 22.5 hours a week including every weekend. If you have the imagination to not only problem solve but to create new opportunities to support the key departments within ZSL, then we would love to hear from you.

To Apply:

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button on the following link. If you have any queries regarding these positions or when applying through the system please contact Human Resources.

Closing date for applications: Sunday 7th May 2017

The Zoological Society of London is a charity registered in England and Wales: no. 208728.

The client requests no contact from agencies or media sales.